Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people caring for another adult. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance). Carers Matter Norfolk is a carer-led service, putting you at the heart of everything that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer.
You can contact Carers Matter Norfolk to explain your situation and find out about the support that is right for you.
Tell us about your experience of using our service and help us to develop and improve it so we can reach more carers and ensure they have the right support to live well and independently.
Feedback
201 responses from the local community
Helpful and empathetic advice. The call with Karen was empowering and her advice was extremely helpful.
5
Submitted by Anonymous15th January 2025
I am facing some challenges whilst caring for my mum. In particular some differences in opinion from another member of the family. This adds extra pressure to an already difficult situation. Karen was able to sign post the best services to support decision making and give me the confidence to continue to ensure mum is getting everything she needs. I was also appreciative of the opportunity to discuss my own needs and it was useful to reflect on my own well being. Thank you Karen you were brilliant. I would not hesitate to recommend your service. In fact I have already done so.
Feeling that there is support as and when required.
Reply from Carers Matter Norfolk
Thank you for taking the time to leave feedback on the support you received. Please do contact us again if you need further support or advice in the future.
Tom was very helpful and informative
5
Submitted by Anonymous2nd October 2024
Tom rang me and talked about help offered by Carers Matters. He understood the sort of things which would be most useful for me.
Reply from Carers Matter Norfolk
Thank you for taking the time to leave your review. We are pleased that Tom was able to provide information on things that can help you in your caring role.Please do contact us again if you need any further advice or support.
The lady was very patient with me
5
Submitted by Anonymous12th September 2024
The lady helped me out a great deal
Reply from Carers Matter Norfolk
Thank you for your review. We are delighted that you found the support from Carers Matter Norfolk helpful. Please do contact us again if you need further support or advice.
Invaluable & Empathetic Support
5
Submitted by Anonymous7th September 2024
Carers Matter Norfolk provided me with much needed support & understanding after I was suddenly plunged unwittingly into the role of carer when my mother suffered a severe medical episode. Six months of constant stress and anxiety, with seemingly no end in sight, was alleviated by the support, advice and, most importantly, action that they took. I will be forever grateful.
Reply from Carers Matter Norfolk
Thank you for taking the time to leave your review. We are pleased that we could help after a difficult six months and you got the support you needed. So many of us become carers overnight and aren't aware of what support may be available when we are looking after someone. Please do contact us again if you need any further advice or support.
One member of staff was brilliant she was easy to talk to making difficult conversations easier.
5
Submitted by Anonymous14th August 2024
They sent me lots of information which is so helpful . Thank you
Reply from Carers Matter Norfolk
Thanks for your comment and we're so glad we could help!
Wonderful to feelsomeone is out there to support me
5
Submitted by Samantha Leavey-kuhn1st July 2024
Sign posted to lots of local support in my area
Reply from Carers Matter Norfolk
Thank you for taking the time to leave your feedback.
We're are so glad that we were able to help you, and that you are able to connect with other local support you will benefit from.
It is really important that you and other people who are looking after someone know we are here to support you.
A really pleasant and cheering conversation with Karen Salter!
5
Submitted by Evelyn Toynton23rd June 2024
Karen was both very empathetic and full of practical advice; we also had a lively and enjoyable chat, which in my isolated situation means a lot to me, and left me feeling better able to get on with my day.
Reply from Carers Matter Norfolk
We are really glad to hear your time speaking to Karen was so productive.
Looking after someone can leave so many of us feeling isolated, and it can be hard to know where to get the needed advice and support - and that is why we are here.
Please do contact us again if you need further support or advice; you are not on your own.
Contacted the service with very little knowledge looking for support and a listening ear, which I received
5
Submitted by Chris Tracey23rd May 2024
Karen provided a very caring, information and knowledgeable conversation. I ended the call feeling satisfied and somewhat relieved that someone was there to listen and help
Reply from Carers Matter Norfolk
Thank you for taking the time to leave your review.
We are glad that Karen was able to give the advice and support you needed.
Many of us are not aware of what support may be available when we are caring for someone.
We are here to listen to people's situations. So we can then discuss the options available around what may be helpful, and give the personalised advice and support that is most beneficial.
Very helpful, understanding and supportive service provided. Made me feel hopeful for the future.
5
Submitted by Dawn Brown22nd May 2024
I was referred by the Frailty Matron at the local GP Surgery who is supporting my mother.
I was given a self-referral form via email, which made think about all aspects of looking after my mother.
Carers Matter then contacted me via telephone shortly after.
It was nice to talk, where I didn’t think I would be able to talk about how I was feeling.
Florence made me feel at ease by sharing she had lived through similar experiences.
She made me feel not guilty about what I am currently experiencing and helped to put things into perspective.
Florence also shared practical solutions and coping strategies. Using these, I now feel I can have a day off for my own well-being and that’s OK. I can also go on holiday and have time to myself without feeling I am doing something wrong.
It’s OK to put myself first.
Thank you for all her help. It has made such a difference to how I am feeling and thinking.
Reply from Carers Matter Norfolk
We are pleased to hear speaking to Florence has been so helpful to you.
It is important that you and other unpaid carers know our support is available to you. Your needs and well-being are important. We are glad to have been able to have helped you, and that it has made such a difference to how you are feeling and thinking.