Address: Market Street, East Harling, Norwich, NR16 2ADTelephone: 01953717204Website: www.eh-khsurgery.co.uk
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269 responses from the local community
Query urine infection
1
Submitted by Joyce Welford27th April 2024
Asked to supply urine sample and blood found in urine. I suffer from kidney stones and awaiting one passing. Told this to the receptionist. I had frequency and pain on urinating. Going on coach holiday so was concerned. No opportunity to speak face to face with a nurse or doctor even though the instruction from Norfolk and Norwich Hospital was to visit my GP with any problems while waiting for further scans. With a coach holiday imminent it would have been reassuring to speak with someone other than the receptionist. The receptionist was helpful but contacting them by phone very poor and in the end I made two personal visits to the reception to get information. I was in discomfort with frequency of urination and felt that an infection was imminent and was concerned about my forthcoming holiday. In the end we ran out of time and I had to accept that I could get no more help. It was Friday pm. Late that night I passed a kidney stone. I am reporting this on the following day, a Saturday morning. I am hoping that any inflamation caused by the stone will not result in a further infection and feel that the lack of a nurse practioner to see me or indeed a GP was very unfortunate. I go on holiday on Monday with my fingers crossed.
Submitted by Collected by a Healthwatch Norfolk member of staff22nd April 2024
It used to be wonderful but has gone down hill, the wonderful people who looked after us have left.
There is a lack of staff doctors, you always end up seeing a locums which is not good for follow up, one or the partners only does paperwork and doesn't see patients.
The reception staff are very good and try and help out the best they can.
It is now impossible to get an appointment to see a clinician or get a blood test.
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Submitted by Sandra20th April 2024
Everyone has to ho on a waiting list for any kind of appointment. Also reviews of medication are not taking place. There are only locums at the surgery now. The partners are never there. I don't think the main partner has seen a patient in years but he still takes money out of the practice. Money which could be spent on patient care. I understand the CQC may ge likely to carry out a fill inspection but no date as to when that will be
Submitted by Collected by a Healthwatch Norfolk member of staff18th April 2024
Had a blood test yesterday which was great, in and out no problems but I did have to wait 3 weeks for that appointment.
I have been having on going issues for a year, I was on iron tables and I had a blood test, I rang for the results and the receptionist told me they were clear and that was it. I thought about it and rang back to say why am I still taking the table then, they then said they would ask the doctor and they came back and said to stop taken them, I really wanted to talk to a doctor about it but couldn't.
One of the male doctors just told me as you get older and have children lady problems get worse and there is nothing to do. I am 35. I was just made to feel like I am over reacting and it makes me doubt myself, no one cares.
I did speak to a female doctor who has referred me to the hospital.
I had been having very bad headaches and booked an appointment to talk about them but I don't know if it is linked to my other problem but they will only let me talk about one thing.
I even struggle to get appointments for my 6 year old son who has been having ongoing earache since the start of the year, he just keeps getting on after the other, I tried to get an appointment and was just told to go to the walk in centre, he is 6 and in pain and I have a younger child that would have to come with us, how is that supposed to work, the earaches are so bad we have ended up at Bury St Edmunds hospital in the middle of the night.
I guess on the whole when you are there they are polite enough.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
I was away and didn't know I had an appointment, I got home and had a message to say I'd been removed from the waiting list. I've spoken to reception today and they did apologise. What I was trying to sort out was the problem of some of my regular medications being removed from my prescription. I don't need it all the time but when I flare up I need it quickly so I want it kept on. They said they'd sort it but it got taken off multiple times and the problem is that many times there are no doctors on site either here or at Kenninghall. One of the regular GPs is on a sabbatical. You shouldn't have to complain to be seen but you're fobbed off all the time.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
I have ongoing health conditions which need monitoring and treating since being hospitalised for three weeks last year. I've had to really push for my healthcare to be looked after. I'm capable of chasing things up and speaking out but what about people who can't?
There's no continuity of care as you don't see the same doctor. The last one I saw hadn't even noticed one of my health issues means I have to be careful what medication I take - he gave me one that's dangerous for me. I drove back down for a second opinion and was told it was ok as it's a low dose as long as they monitor me which I don't believe they will without me reminding them. You also get conflicting advice from different GPs.
I'm having private tests for some of my conditions and the results are sent to the surgery but the doctors don't read them.
They have a wait list system but you're not given a date, you're contacted on the day or the day before which is no good for people who work. I'm waiting for a blood test which I need to stop taking my medication for one week beforehand so it's no good telling me with 24 hours notice. I've flagged this but I don't feel confident they'll do it properly.
The dispensing staff have changed and don't check before they give you the medication and I have had queries. I check it myself now before I leave.
One positive is that appointments run on time when you can get in but you can no longer say the service is good once you're in. It's got worse than last year.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
It took a long time to get an appointment, I had to try for four or five days before I got in. Then I got a locum who was quite dismissive. I was seeing them for significant pain. I asked for a referral to a back consultant which they agreed to but which wasn't done. I'm having to finance private treatment to make it gets done as I need to be able to work. The reception staff are lovely but not the medical staff.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
I've been trying to get an appointment and I think I'm going to end up in A&E. I almost passed out driving on the motorway and I still can't get in to be seen. I can't be on the phone all morning because of work. I also tried to get help for a respiratory issue a few months ago.
The pharmacy is great, they do their best, all the staff do. It's just difficult when you can't get more staff. I'm thinking about registering back with my old surgery as I'm also in their catchment area. I prefer that you can email them and be called back from there.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
It's very, very difficult to get an appointment. I usually phone and it takes too long to get your illness treated in time. Last time I saw a doctor and they sent me for blood tests and ECGs. I had my blood tests five weeks ago and no results yet! I've spoken to reception and they don't know my results either. It's a bit of a problem because you don't see the same doctor. The pharmacy is brilliant though.