Annie Glover really took the time and care to listen and ensure I receive the right treatment. She supported me throughout my illness and recovery with kindness. A huge thank you to you, Annie.
Reply from Oak Street Medical Practice
Dear Amy, Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid
kind and supportive
5
Submitted by Anonymous24th January 2025
All staff at Oak Street Medical Practice have always been so kind and supportive. I hear a lot of moans about GP Surgeries but that just simply does not apply to Oak Street. And GP Receptionists can often be the butt of the joke well they haven't had the pleasure of dealing with yours because they are lovely!!
Reply from Oak Street Medical Practice
Dear Patient, Thank You so much for taking the time to give us your kind feedback about our staff and the standard of service you have experienced. These comments will be highlighted to the Team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide the service our patients deserve, and so, when we receive such positive feedback and appreciation, it is excellent for their morale. Kind regards, Dr Salah A. Hamid
Dr Annie Glover was fantastic very understanding and exceptionally helpful. One of the best dr’s I have ever seen.
5
Submitted by Anonymous9th January 2025
Went to the doctors very scared and upset. Was totally reassured felt at ease and not only helped me with that medical issue called me the next day regarding my peri menapause she was really supportive and explained all my options. DR Annie Glover has certainly changed my health and wellbeing for the better. Thank you DR Glover you are a credit to this surgery and I cannot thank you enough.
Reply from Oak Street Medical Practice
Dear patient, thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (PS: She is a Physician Associate and not a Doctor). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid
Amazing from the reception team to the health care staff
5
Submitted by Anonymous27th November 2024
Myself and my son came to see Annie Glover she is amazing she made us both feel very comfortable and eased all anxiety I had. I cannot express what a breath of fresh air she was to someone who suffers with medical anxiety.
Reply from Oak Street Medical Practice
Dear Patient, Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid
Overall very pleased with the service I received.
5
Submitted by Anonymous18th September 2024
I recently switched to this surgery and had my first appointment today. I'd had a look at the reviews online and was a bit worried as there seemed to be a lot of bad ones. Quite the contrary, called first thing, the receptionist was great, sounded really positive/happy and got me an appointment for later that day. My appointment was very thorough and really informative and didn't seem rushed at all, infact I felt like she listened well and was very professional. Overall a good experience.
Reply from Oak Street Medical Practice
Dear Patient , Welcome to Oak Street Medical Practice and Thank You so much for taking the time to give us your kind feedback about our staff and the standard of service you have experienced. These comments will be highlighted to the Team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide the service our patients deserve, and so, when we receive such positive feedback and appreciation, it is excellent for their morale. Kind regards, Dr Salah A. Hamid
The physician associate is an absolute credit to the surgery
5
Submitted by Anonymous15th August 2024
I had a little bit of a personal issue and the Physician Associate was very reassuring and put me at ease immediately
Reply from Oak Street Medical Practice
Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid
Rushed
3
Submitted by Anonymous7th August 2024
I booked a double appointment because I am autistic and had multiple concerns to discuss, however I was only given 12 minutes. I was rushed and interrupted repeatedly. I am concerned that I was not given an appropriate standard of care. I am worried that my problems have not been considered thoroughly.
Reply from Oak Street Medical Practice
Dear Patient, I am sorry to hear that you are dissatisfied with the service you have received at Oak Street Medical Practice. Unfortunately, because you are anonymous I am unable to investigate the details of your reported encounter, to find out what could have been done to help you more. If you would like to contact me, or our practice manager Mrs Elaine Howell, at Oak Street Medical Practice, in confidence, we would be happy to investigate this further for you. You can also contact the practice if you wish to book another double appointment. Kind regards, Dr S. A. Hamid
Incredibly supportive and kind during my recent issues with my mental health.
5
Submitted by Laura 30th July 2024
The physician associate is so kind and supportive and has helped me no end when it comes to dealing with my mental health.
Reply from Oak Street Medical Practice
Dear Laura, thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid
Good
5
Submitted by Anonymous16th May 2024
I would like to thank Annie, the mental health nurse I have been seeing for a few years now who has always taken my concerns seriously. She doesn't patronise me or invalidate me and does whatever she can.
Reply from Oak Street Medical Practice
Dear patient, thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie, who is a Physician Associate (PA) and not a mental health nurse. Your feedback will be highlighted to her. Best Wishes, Dr Salah A. Hamid