Ormesby Village Surgery

Feedback

• Needs more disabled parking

  4

  Submitted by Collected by Healthwatch Norfolk staff 15th July 2024

  Very good. The service is good, I've always been satisfied with it. Parking could be better, there's only 2 disabled spots and they're often full.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us your feedback. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• Not always on time

  3

  Submitted by Collected by Healthwatch Norfolk staff 15th July 2024

  It's not bad. The doctor is always running late though, it's one in particular, sometimes by 45 minutes or so. Twice I've had to leave before my appointment because I've had to get somewhere else before being seen. I also think things need following up better. I'd had some blood tests because of a problem I was having and they came back clear. I then had to chase up to find out what the next steps would be because I didn't hear anything. The nurses are good.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us your feedback. Our apologies as sometimes the doctors appointments can overrun due to consultations taking longer than expected or emergencies on the day. If you would like to discuss any issues raised please contact the Site Lead at Ormesby. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• Easy to book

  5

  Submitted by collected by Healthwatch Norfolk staff 25th September 2023

  I had a Blood Pressure test and gave blood today to check everything is ok. It was easy to book as they called me up! The NHS is on its knees. You can't see a Dr, I am lucky as am relatively healthy for my age and I don't find one of the Drs very receptive at all. It is not the staffs problem or fault. It is underfunded and disgusting and it is not the people or staffs fault.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us your feedback. I am glad to hear that it was a easy process for the appointment to be made. I am not sure if you are aware we have 2 doctors at Ormesby now which has increased the clinical capacity at the site. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• Always helpful.

  4

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  They're always helpful. It's not so long waiting for appointments. I wish they'd do home visits a bit more easily as my husband is house bound.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team. I am sorry to hear you have encountered problems when requesting a home visit. Each home visit request is assessed by a clinician. If you would like us to investigate this for you or you have any further queries, please contact the Site Lead at our Ormesby surgery. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• can't complain

  5

  Submitted by collected by Healthwatch Norfolk staff 25th September 2023

  They are very good, they got me in with a Dr straight away. Mine is off ill and they got me in with a different one straight away. The new hub is really good. I spend a lot of time at the Drs with myself and family and I can't complain.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team. I am glad to hear that the Patient Services Hub is working really well. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Nice staff

  4

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  It's not too bad, I get on well with the staff. There's a bit of a wait on the phone but i've always found them okay.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us feedback, I will share this with the team. I am sorry to hear you have encountered longer wait times when trying to make an appointment. We are currently trying to recruit more Patient Services Co-ordinators which should reduce the waiting times when calling in the near future. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• excellent

  5

  Submitted by collected by Healthwatch Norfolk staff 25th September 2023

  I went for an ECG today but something was wrong with the technology, but normally it is all fine, yes very good. The staff are nice - of course they are - I have never had problems getting an appointment or phone call. I can't complain about anything. I don't come very often but they're excellent when I do

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. I am sorry to hear there was a problem with the ECG machine. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• communication not good

  3

  Submitted by collected by Healthwatch Norfolk staff 25th September 2023

  I don't mind the reception staff they listen and make the appointments you want. The nurses are good. One Dr is not so good especially with mental health, so I go to Caister if I have a problem and it is good my needs can be seen at either surgery

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to share your feedback, I will share this with the team. I am glad to hear the Nurses are good. I am sorry to hear that you feel a member of the team isn't so good with mental health. I am not sure if you are aware that we have 2 doctors at our Ormesby surgery now. I am glad to hear that you have been treated at another of our sites and are happy with this. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Always friendly and helpful

  4

  Submitted by collected by Healthwatch Norfolk staff 25th September 2023

  When you phone up you get such a long spiel at the start of the call before you even get through to anyone. They are always friendly and helpful. It is difficult to get an appointment but that is the NHS generally and not their fault.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us positive feedback, I will share this with the team. I am sorry to learn it can be difficult to book an appointment. We constantly review our appointments and ways of working to meet the daily demands to try and make it as easy as possible for the patients. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Staff are very good

  4

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  It's convenient and the staff are very good. Making appointments can be a wait, but you can usually get one. Less time on the phone would be good.

• Reply from Ormesby Village Surgery

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team. I am sorry to hear you have encountered longer wait times when trying to make an appointment. We are currently trying to recruit more Patient Services Co-ordinators which should reduce the waiting times when calling in the near future. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites