Ormesby Village Surgery

Feedback

• Friendly staff, difficult to get appointment

  4

  Submitted by Feedback received through Healthwatch Norfolk post 31st July 2022

  If you're lucky to speak to someone between 8-8:30 you then have to wait for a call-back at an unknown time, often impractical if you work. It would be good to be able to call for an appointment any time during the day. The staff are friendly though, it's just hard to get an appointment if you work full time.

• Reply from Ormesby Village Surgery

  Thank you for taking the time to share your feedback with the practice. I am sorry to learn you are having problems when trying to book and receiving a telephone consultation call. I can appreciate it can be difficult whilst working. You can use the online system on our practice website to request an appointment. I am not sure if you are aware we also offer some evening and weekend appointments and these tend to run more on time and are outside of our 'normal working hours'. If you would like us to investigate any of the issues raised, please contact our Site Lead at Ormesby on 01493 730205 and she will be able to help you with this. Kind Regards Practice Operations Manager Coastal Villages Practice

• Continuity is a problem

  4

  Submitted by Collected by Healthwatch Norfolk staff 27th July 2022

  I think I'd rather have a GP you see - there are so many different ones - continuity is a problem. It is impossible to see people here

• Reply from Ormesby Village Surgery

  Thank you for taking the time to share your feedback with the practice. I am sorry to learn you have encountered problems trying to see the same GP in the practice. We do try to accommodate booking you in with the same GP where we can but this isn't always possible. If you would like us to investigate the issue raised, please contact our Site Lead at Ormesby on 01493 730205 and she will be able to help you with this. Kind Regards Practice Operations Manager Coastal Villages Practice

• People want to see a Dr

  3

  Submitted by Collected by Healthwatch Norfolk staff 26th July 2022

  I think one dr is insufficient I really feel people want to see a Dr - it is therapeutic in itself - you cant reassure over the phone with any conviction. When I did speak to a Dr about being dizzy and faint they asked me what I wanted them to do about it so I said BP and blood test and he said ok then.

• Reply from Ormesby Village Surgery

  Thank you for taking the time to leave your feedback. We are sorry to learn that you have not been happy with the service provided by the practice. We have doctors available at all our four sites on the coast so if we are unable to fit you in at your \'main site\' we can offer you where available an appointment at another one. If you would like us to investigate the issues raised, please contact the Site Lead at Ormesby on 01493 730205. Kind Regards Practice Operations Manager Coastal Villages Practice

• They think they're above you

  3

  Submitted by Collected by Healthwatch Norfolk staff 26th July 2022

  I think their attitude stinks - they think they're above you. I have to ring up and book they won't do it at front desk

• Reply from Ormesby Village Surgery

  Thank you for taking the time to leave your feedback. We are sorry to learn that you have not been happy with the service provided by the practice. We do book appointments in person, over the phone and via online footfall requests. If you would like us to investigate the issues raised, please contact the Site Lead at Ormesby on 01493 730205. Kind Regards Practice Operations Manager Coastal Villages Practice

• Impossible to get an appointment

  1

  Submitted by Anonymous 7th July 2022

  For three days l have phoned at 8 o’clock to try and get an appointment. I continually phone making an average of 25 to 30 calls and each time l am told the line is busy. By nine o’clock l give up as l know there won’t be any available appointments. Am in my seventies and can’t get up and spend every morning doing this. Although my problem is getting worse l take it l will have to just get on with it.

• Reply from Ormesby Village Surgery

  Thank you for taking the time to leave your feedback. We are sorry to learn that you have not been happy with the service provided by the practice. If you would like us to investigate the issue raised, please contact the Site Lead at Ormesby on 01493 730205. Kind Regards Practice Operations Manager Coastal Villages Practice

• Needs Help

  1

  Submitted by Anonymous 29th June 2022

  It is impossible to get an appointment to see/speak a gp at this surgery. You are told to go online and do a footfall form which makes it impossible for those without IT skills but by 9.30 most days this site will not let you do a footfall form as this this function closed off. Tried at 11.20 AM

• Reply from Ormesby Village Surgery

  Thank you for taking the time to provide your feedback. We are sorry to learn that you have not been happy with the service provided by the practice. If you would like us to investigate the issues raised, please contact the Site Lead at Ormesby on 01493 730205. Kind Regards Practice Operations Manager Coastal Villages Practice

• Take repeat medication away without informing

  1

  Submitted by Anonymous 2nd March 2022

  No longer offer medication reviews with a doctor allow a chemist to do it and they take medications away without even informing you,

• Reply from Ormesby Village Surgery

  Thank you for taking the time to provide your comments. We are sorry that you have not been happy with the service provided by the practice. If you would like us to look into this for you, please contact the Site Lead at Ormesby on 01493 730205.

• No help what so ever get again.

  1

  Submitted by Anonymous 12th November 2021

  Never able tingling a doctor , get any advice or appointment s

• Reply from Ormesby Village Surgery

  Thank you for taking the time to provide your comments. We are sorry that you have not been happy with the service provided by the practice. If you would like us to look into this for you, please contact the Site Lead at Ormesby on 01493 730205.

• Misdiagnosed

  4

  Submitted by Anonymous 27th September 2021

  I was misdiagnosed over the phone. My breast abscess was misdiagnosed. I am generally unhappy with the phone system. Generally all the staff are wonderful but the phone system doesn't work. Before COVID it was very good. Although there is a COPD nurse here, since COVID more appointments have been at Martham.

• Reply from Ormesby Village Surgery

  Thank you for taking the time to provide your comments. If you would like us to investigate this for you, please contact the Site Lead at Ormesby on 01493 730205. Kind Regards Coastal Villages Practice

• Marvellous

  5

  Submitted by Anonymous 27th September 2021

  It is always marvellous here. No problems

• Reply from Ormesby Village Surgery

  Thank you for taking the time to post your comments. I will share this with the practice team. Kind Regards Coastal Villages Practice