Ormesby Village Surgery

Feedback

• Polite and thorough

  5

  Submitted by Anonymous 15th October 2018

  The doctor is very thorough, they're always very polite.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven't replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Surgery options

  5

  Submitted by Anonymous 15th October 2018

  They always fit you in, you phone up and they will always fit you in, if not here they ask if you can get to Hemsby or Martham. All the staff on the desk are lovely.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven\'t replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Can't fault them

  5

  Submitted by Anonymous 15th October 2018

  Excellent service, cannot think of any faults.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven\'t replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• All good

  5

  Submitted by Anonymous 15th October 2018

  All good, needed antibiotics and got them.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven't replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Communication could be improved

  5

  Submitted by Anonymous 15th October 2018

  Administrative communication could be improved but staff are excellent

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. We are sorry to learn that you have experienced communication issues with the practice, we hope this was resolved at the time. Our sincere apologies that we haven't replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Fantastic

  5

  Submitted by Anonymous 15th October 2018

  Phoned this morning. Always fit you in. Brilliant.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven't replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Very happy with the service

  4

  Submitted by Tracy Shirland 15th October 2018

  Tend to get an appointment on the day if I need one or something for my daughter who has epilepsy. Generally see Dr. Aziz who is great.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven\'t replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Very helpful

  5

  Submitted by Anonymous 15th October 2018

  Very helpful, will what they can to sort problems. Very hard to access female doctor - for my teenage daughter, who is very shy and would prefer it in regard to her personal issues. There are times where this can be an issue.

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven't replied to this sooner. We appreciate there are occasions when you would like to see a female doctor for certain reasons, and we hope this issue was resolved. If you encounter any future problems, please contact the Site Lead at the practice and she will be able to help. Kind Regards Practice Operations Manager Coastal Villages Practice

• Good but lack of female doctors

  4

  Submitted by Anonymous 15th October 2018

  Can usually get an appointment and for emergencies you can get an appointment for the same day. It would be so much better if there was a lady doctor, for personal things. Male doctors do not understand that they can hurt you. Sometimes I choose not to see a male doctor for personal issues.

• Reply from Ormesby Village Surgery

  Thank you very much for taking the time to leave your feedback. Our sincere apologies that we haven\'t replied to this sooner. I can understand there are occassions when you would prefer to see or speak to a female doctor, if this is ever the case please let the reception team know your preference. We have four sites on the coast (Hemsby, Ormesby, Martham and North Caister) and we should be able to accomodate this request. Kind Regards Practice Operations Manager Coastal Villages Practice

• Excellent

  5

  Submitted by Anonymous 15th October 2018

  Excellent, could not fault them

• Reply from Ormesby Village Surgery

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven't replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice