Swan Lane Surgery

Feedback

• Fantastic

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th July 2023

  I've moved here from Kent and this surgery is a breath of fresh air, what a difference. You can get an appointment easily and the pharmacy are very good. It's like going back 30 years, nothing seems too much trouble and they're lovely.

• Reply from Swan Lane Surgery

  It is so refreshing to hear such lovely comments, especially as you have moved from another area. Thank you.

• Everything is good

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th July 2023

  They've looked after me well, everything is good. They do the best that they're able.

• Reply from Swan Lane Surgery

  Thank you for your kind feedback, and appreciation of the fact that we are doing the best we can.

• Marvellous

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th July 2023

  This was my first visit to the practice. The registration was all very easy with reception. I was seen promptly and pleased with how things were handled. All good.

• Reply from Swan Lane Surgery

  We really appreciate your feedback, thank you, and welcome to our practice.

• Never met my GP

  3

  Submitted by Collected by Healthwatch Norfolk staff 13th July 2023

  I've never met my GP despite being registered here for several years. I was put off by long waiting times and you can't make a diagnosis over the phone. Other than that it's okay

• Reply from Swan Lane Surgery

  Thank you for your feedback. Your named GP is a central point of contact for other healthcare professionals and co-ordinates your care within our surgery, but due to demand it is not always possible to offer you an appointment with your registered GP. However, all of our GPs and registrars have access to your full medical records, and work in close partnership to provide you the best care they can.

• Recently been good

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th July 2023

  The doctors have gone out of their way to call me back about things. The dispensary have been superb despite some medication shortages and the reception really try and help. I can see the service is under stress but the individuals are working really hard.

• Reply from Swan Lane Surgery

  We really do appreciate your comments and understanding of our current situation, thank you.

• Good but difficult to make appointments

  4

  Submitted by Collected by Healthwatch Norfolk staff 13th July 2023

  It's good when you get to see someone. Its difficult to make appointments, you can end up waiting a long time. I can understand though, they're short staffed. Any treatment I've had has been good, the staff are all nice.

• Reply from Swan Lane Surgery

  Thank you for your feedback. We do understand that it is not always easy to make an appointment as demand is outstripping capacity. We are doing everything we can to see and help you, so it is good to hear that the treatment you have received is good.

• HRT

  5

  Submitted by Caroline Duerden 5th July 2023

  I saw Dr Addison this morning and we discussed HRT in depth. She was very knowledgeable and understanding I felt reassured.

• Reply from Swan Lane Surgery

  Thank you for taking the time to provide us with your feedback, we will let Dr Addison and the rest of the team know.

• Repeated visits for PLMD

  5

  Submitted by Sally Bull 6th June 2023

  Carl was so helpful, understanding & without judgement. He asked relevant questions & worked with me & the doctors at the practice to offer a solution.

• Reply from Swan Lane Surgery

  We appreciate your feedback, thank you.

• Dispensary

  5

  Submitted by Anonymous 31st May 2023

  I had made an error with my medication and was feeling very stressed as realised I must have accidentally misplaced my medication. I contacted the dispensary by phone. The lady I spoke to called Jenny was very helpful and helped me to resolve my problem quicky and put me at ease with her kind nature and helpfull manner.

• Reply from Swan Lane Surgery

  Thank you so much for your feedback, we have passed your kind words onto Jenny.

• Thank you for great care

  5

  Submitted by Anonymous 23rd May 2023

  Having been a patient for many years this is a practice that always goes the extra mile, even with the current NHS difficulties. Exceptional skill and kindness from the reception and dispensary team especially. We are so lucky to have such a fantastic team.

• Reply from Swan Lane Surgery

  We appreciate your feedback, thank you.