Swan Lane Surgery

Feedback

• Emergency appointment

  5

  Submitted by Anonymous 9th April 2024

  As always, the reception team went above and beyond to accommodate my baby who needed a very short notice emergency appointment. Saw Carl who always takes the time to listen to our concerns and explain his reasoning behind treatments. Really grateful to all the staff at LSMP, thank you.

• Reply from Swan Lane Surgery

  Thank you for taking the time to post your feedback on the service you received with your baby. We will pass your message onto Carl and the rest of the team.

• Recent appointment

  5

  Submitted by Margaret 21st March 2024

  Dr Rashid was professional, calming and gave me full attention as I answered her questions about my symptoms. I felt I was fully cared for as arrangements were made for further investigation following examination. The Doctor phoned me when the results were available and was kind as she explained what the next steps would be. I was very impressed and, of course, grateful.

• Reply from Swan Lane Surgery

  Thank you for your feedback, it is appreciated. This has been sent to the team.

• Blood test

  5

  Submitted by Anonymous 17th March 2024

  Great experience having blood test done today, I am a very anxious patient especially having blood test and Cheryl was so calming and made me feel very at ease. At my next blood test I will be much more at ease.

• Reply from Swan Lane Surgery

  Thank you for your kind words, this has been sent to the team.

• Felt listened to

  4

  Submitted by Caroline Hall 14th March 2024

  Dr Emilie really listened to me and helped work out a treatment that was right for me. I feel so much better, like me again. I just wish it was easier to get an appointment than having to ring up at 8.30am.

• Reply from Swan Lane Surgery

  Thank you for your feedback, we have passed this onto the team.

• Asthma nurse appointment for my son

  5

  Submitted by Rebekah Delf 14th March 2024

  I took my son for his first asthma nurse appointment with nurse Amy. She was very thorough and so good with him. I asked her questions on things I can do to help and she answered them all. She was patient and understanding with my son which was needed as this was his first asthma appointment. I’m very pleased with the time spent and the fact we have inhalers on repeat prescriptions as this is a massive relief!

• Reply from Swan Lane Surgery

  Thank you for your kind words, this has been fed back to the team.

• Telephone enquiry with the dispensary team

  5

  Submitted by Steven Way 13th March 2024

  Quick, efficient and engaging call with Ruth. She ensured my matter was dealt with. I called at just after midday and was the No1 caller in the system.

• Reply from Swan Lane Surgery

  Thank you for leaving a review, this is greatly appreciated.

• Natalie was great

  5

  Submitted by Anonymous 12th March 2024

  I had returned for my third appointment regarding the same issue and Natalie was great. She was different to who I’d seen the first two times. She did multiple tests and got me a blood test to rule other things out. I felt reassured that she was doing all she could to help me with my issue. She was also very polite and friendly.

• Reply from Swan Lane Surgery

  Thank you for your feedback

• Nurse able to prescribe antibiotics

  5

  Submitted by Debs Johnson 9th March 2024

  How brilliant to visit Nurse Natalie on Wednesday and leave the surgery with antibiotics in my hand. As a full time worker, the whole visit took a short amount of time. When I checked my messages later she had sent me a leaflet with more information about the cyst. Excellent service and delighted to have saved Doctors time. Thank you from a very happy patient x

• Reply from Swan Lane Surgery

  Thank you for taking the time to leave feedback, it's appreciated. We have passed this to the team.

• Professional and understanding

  5

  Submitted by Thea 4th March 2024

  Excellent advice on managing menopause from. Dr Addison is up to date with the latest research and communicating clear and with compassion, really recommend.

• Reply from Swan Lane Surgery

  Thank you very much for your review and kind words, We have passed this on to Dr Addison.

• There when needed.

  5

  Submitted by Anonymous 17th February 2024

  I was able to see a GP when needed. She was very thorough and professional.

• Reply from Swan Lane Surgery

  Thank you very much for your review, this has been passed on to the team