The Queen Elizabeth Hospital

Feedback

• Friendly and Accommodating

  4

  Submitted by Mike 10th October 2017

  Had to use A&E last year. It was a long wait to be seen, this was expected and they are very busy. Once seen the staff were friendly and accommodating.

  
  
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• Always a smile

  5

  Submitted by Anonymous 10th October 2017

  I went to the Queen Elizabeth Hospital for cancer treatment. It was explained well, god knows how they cope, so busy and always under pressure. Always a smile, can't complain

  
  
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• Looked after me beautifully

  5

  Submitted by Anonymous 10th October 2017

  They looked after me beautifully. I was in and out very quickly. Can't complain at all.

  
  
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• Wonderful

  5

  Submitted by Anonymous 10th October 2017

  Wonderful, my husband has had aneurysms several times. Always looked after him. They are always very busy but always great.

  
  
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• Can't fault anything

  5

  Submitted by Alan 10th October 2017

  I spent lots of time at the Queen Elizabeth hospital, they always looked after me. Lots of information, doctors visited me regularly and sent letters to let me know what was going on. Can't fault anything. They looked after my wife.

  
  
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• Friendly and helpful

  5

  Submitted by Anonymous 10th October 2017

  My wife was taken in after a fall. She was diagnosed with cancer. The diagnosis was quick. The staff were very friendly and helpful in a difficult situation.

  
  
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• Reassuring and efficient

  5

  Submitted by Karen 10th October 2017

  New unit (breast care clinic) - Very clean and smart. Staff were very welcoming, reassuring and efficient. I was in and out within 20 minutes and I was notified of the result within a week.

  
  
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• Badly handled

  2

  Submitted by Rachel 4th October 2017

  Advised to attend A&E with serious skin reaction. Receptionist commented that I needed to wait before going into the waiting room so she could check if I was contagious. I understand this is a valid and necessary point, but it was badly handled, as I was stood in a queue of people.

  
  
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• Treated well and kept informed

  5

  Submitted by Lorraine 5th September 2017

  Very good service. Excellent treatment. I came for my initial appointment and then had an endoscopy a few weeks later. They treated me well, I was in and out and can't grumble at all. Everyone was really nice and I was told exactly what would happen. The staff were very open and straightforward.

• Reply from The Queen Elizabeth Hospital

  Thank you for the time you have taken to post your comments about our Endoscopy Team. I am very pleased to hear that you were treated so well and kept informed at all times. I will share your feedback with the team as they will be very pleased to hear that the care you received was so good. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• A&E not safe

  1

  Submitted by Anonymous 5th September 2017

  A&E is not safe for mental health patients. They are held in a tiny little room with nothing to do. It's no wonder that they keep smashing the place up. I would go out of my head if I was kept in a space like that. There needs to be somewhere safe and appropriate for mental health patients.

• Reply from The Queen Elizabeth Hospital

  Thank you for your comment about the facilities for patients with mental health problems in the hospital’s Emergency Department. This is a difficult situation to solve as the department is very busy and is not an easy environment to be in when you are mentally unwell. The small room is provided to give patients some quiet space away from everyone and where they can be interviewed in private to discuss their concerns. Unfortunately, it is quite a bare room due to necessity but we are in the process of reviewing that area and seeing if there is anything that can be done to enhance the area for the patient and make it more appropriate for the patients using this facility. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk