The Queen Elizabeth Hospital

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• Waiting time on referrals

  4

  Submitted by Anonymous 22nd August 2017

  The waiting time on referrals could be better. Once you're there it's spot on!

  
  
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• Good service

  4

  Submitted by Anonymous 22nd August 2017

  My daughter has special needs and regularly visits the QE. The paediatrician, ENT and opthamology departments are all excellent. You never have to wait long and communication is always great.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to post your comments about the care you and your daughter have received from different clinics at the hospital - it is reassuring to hear that you have always been communicated to well and not had to wait. I will share your comments with the teams you mentioned so they are aware of how good your experience has been. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Too much trouble

  2

  Submitted by Anonymous 3rd August 2017

  I took my partner to a&e as he woke to tingling sensation in arms and numbness in his legs. He also kept falling over and didn't know when he needed to urinate. After 3hrs we were sent home and told they couldn't find anything wrong and see Dr if not sorted in a week. Six months down the line on attending another clinic we were informed that it was thought he'd had a stroke when we attended a&e. Surely we should of been told this at the time.

  
  
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• A and E out of control

  2

  Submitted by Anonymous 3rd August 2017

  Tests lost, not repeated. Sent home then had to be readmitted four hours later. Rude a and e consultant.

  
  
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• Were three appointments necessary?

  3

  Submitted by Anonymous 7th July 2017

  Cannot fault the care my husband received at this hospital but I would like to make a general point about the number of appointments we were asked to attend. From our perspective, the problem was not complicated and could have been diagnosed and a prescription made in one visit. It is inconvenient for people to arrange travel and take time off from work. Grateful to the staff but 3rd appointment did seem unnecessary.

  
  
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• Moved in the night

  4

  Submitted by Anonymous 7th July 2017

  I've been in the QE twice in the last few years. Once with pneumonia and once with a ruptured achilles tendon. The care was good both times but I wasn't happy about being moved to a different ward at 2 o'clock in the morning.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to write and post your comments about the care you have received at the hospital. Ideally patients would not be moved wards but would be admitted to the ward able to provide the most appropriate care for their condition, obviously if a patient’s condition changes this may be required to ensure that their care remains of a high standard. Wherever possible, if patients need to move wards this is carried out during the daytime but under certain circumstances this is not possible. The reasons for patient moves should be explained to all concerned, so both patients and staff are aware of the changes and why they took place. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Smoking shouldn't be near main entrance

  3

  Submitted by Anonymous 13th June 2017

  There is smoking everywhere instead of designated areas at the Queen Elizabeth Hospital. I got a driver transport to the hospital which brought two other patients in and we all had to walk by three smokers. They shouldn't be near the entrance to a place were people are trying to get healthy.

• Reply from The Queen Elizabeth Hospital

  Thank you for posting your comment. However, although we are a ‘no smoking’ area we have had to provide some provision for smokers away from the main entrance of the hospital as members of the public continue to smoke and when no shelter was available, patients and the public stood in the main entrance smoking and this adversely affected everyone. We have tried to reinforce this recently with extra signage advising patients that we are a no-smoking site. Staff do actively support patients to quit smoking and patients are referred to smoking cessation services and are provided with nicotine replacement products if they are admitted as an inpatient. We look forward to the day when such a provision is no longer necessary. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• I feel like I'm me again

  5

  Submitted by Anonymous 16th May 2017

  The Queen Elizabeth did a brain scan on me and found a bit of dementia in there. They put me on some tablets and after some trial and errors I found some medication that suited me. Few months on and I feel like I'm back. I feel like I'm me again.

• Reply from The Queen Elizabeth Hospital

  Thank you for posting your comments about your recent experience of care at the Queen Elizabeth Hospital. I am pleased to hear that suitable medication has been found for you and that you are feeling more positive and more like yourself again, long may that continue. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Can't fault the service

  5

  Submitted by Anonymous 16th May 2017

  I've recently had a hip replacement in the last 5 weeks and I can't fault the service I received from the NHS. Such good treatment. 5 weeks on I'm walking around town without a stick and ready to do a few dance moves.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to post your comments about the care you received during your recent hip replacement surgery. I am glad that you have continued to recover well and wish you every luck with your future physical activity whatever that may entail! I will share your comments will all the teams involved in your care. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• No prenatal beds available

  2

  Submitted by Anonymous 16th May 2017

  My daughter went into the Queen Elizabeth Hospital for a C-Section birth but when she arrived there were no prenatal beds available. She had to wait a whole day before she could be seen. It's unacceptable.

  
  
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