The Queen Elizabeth Hospital

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• Nothing wrong with this hospital

  5

  Submitted by Anonymous 22nd August 2017

  There's nothing wrong with this hospital. My doctor got me a very quick referral for my hernia operation, which has an 18 week waiting list.

• Reply from The Queen Elizabeth Hospital

  Thank you for the time you took to post your comments about the referral you received for your hernia operation. I hope that your surgery goes well and you recover quickly. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Can't complain

  5

  Submitted by Anonymous 22nd August 2017

  Can't complain. A very good service at this hospital.

• Reply from The Queen Elizabeth Hospital

  I am very pleased to hear that you experience of the hospital was so good. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Feels rushed

  3

  Submitted by Anonymous 22nd August 2017

  You have to wait a long time for referrals and it can feel like you've been forgotten at times. You feel a bit like you're rushed through when you're there and staff aren't as courteous as they might be. 10 years ago things were different.

• Reply from The Queen Elizabeth Hospital

  Thank you for the time you took to comment on your experiences of the hospital even though they didn’t meet your expectations. You are correct 10 years ago things were different - the NHS now has to care for more people than before many with complicated conditions, but you shouldn't have felt rushed through your appointment and our colleagues should retain their courtesy with all patients. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Waiting time on referrals

  4

  Submitted by Anonymous 22nd August 2017

  The waiting time on referrals could be better. Once you're there it's spot on!

  
  
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• Good service

  4

  Submitted by Anonymous 22nd August 2017

  My daughter has special needs and regularly visits the QE. The paediatrician, ENT and opthamology departments are all excellent. You never have to wait long and communication is always great.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to post your comments about the care you and your daughter have received from different clinics at the hospital - it is reassuring to hear that you have always been communicated to well and not had to wait. I will share your comments with the teams you mentioned so they are aware of how good your experience has been. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Too much trouble

  2

  Submitted by Anonymous 3rd August 2017

  I took my partner to a&e as he woke to tingling sensation in arms and numbness in his legs. He also kept falling over and didn't know when he needed to urinate. After 3hrs we were sent home and told they couldn't find anything wrong and see Dr if not sorted in a week. Six months down the line on attending another clinic we were informed that it was thought he'd had a stroke when we attended a&e. Surely we should of been told this at the time.

  
  
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• A and E out of control

  2

  Submitted by Anonymous 3rd August 2017

  Tests lost, not repeated. Sent home then had to be readmitted four hours later. Rude a and e consultant.

  
  
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• Were three appointments necessary?

  3

  Submitted by Anonymous 7th July 2017

  Cannot fault the care my husband received at this hospital but I would like to make a general point about the number of appointments we were asked to attend. From our perspective, the problem was not complicated and could have been diagnosed and a prescription made in one visit. It is inconvenient for people to arrange travel and take time off from work. Grateful to the staff but 3rd appointment did seem unnecessary.

  
  
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• Moved in the night

  4

  Submitted by Anonymous 7th July 2017

  I've been in the QE twice in the last few years. Once with pneumonia and once with a ruptured achilles tendon. The care was good both times but I wasn't happy about being moved to a different ward at 2 o'clock in the morning.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to write and post your comments about the care you have received at the hospital. Ideally patients would not be moved wards but would be admitted to the ward able to provide the most appropriate care for their condition, obviously if a patient’s condition changes this may be required to ensure that their care remains of a high standard. Wherever possible, if patients need to move wards this is carried out during the daytime but under certain circumstances this is not possible. The reasons for patient moves should be explained to all concerned, so both patients and staff are aware of the changes and why they took place. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Smoking shouldn't be near main entrance

  3

  Submitted by Anonymous 13th June 2017

  There is smoking everywhere instead of designated areas at the Queen Elizabeth Hospital. I got a driver transport to the hospital which brought two other patients in and we all had to walk by three smokers. They shouldn't be near the entrance to a place were people are trying to get healthy.

• Reply from The Queen Elizabeth Hospital

  Thank you for posting your comment. However, although we are a ‘no smoking’ area we have had to provide some provision for smokers away from the main entrance of the hospital as members of the public continue to smoke and when no shelter was available, patients and the public stood in the main entrance smoking and this adversely affected everyone. We have tried to reinforce this recently with extra signage advising patients that we are a no-smoking site. Staff do actively support patients to quit smoking and patients are referred to smoking cessation services and are provided with nicotine replacement products if they are admitted as an inpatient. We look forward to the day when such a provision is no longer necessary. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk