The Queen Elizabeth Hospital (QEH) has circa 500 beds, 28 wards and serves a population of around 331,000 people who are living in Norfolk, Cambridgeshire and Lincolnshire.
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895 responses from the local community
Were three appointments necessary?
3
Submitted by Anonymous7th July 2017
Cannot fault the care my husband received at this hospital but I would like to make a general point about the number of appointments we were asked to attend. From our perspective, the problem was not complicated and could have been diagnosed and a prescription made in one visit. It is inconvenient for people to arrange travel and take time off from work. Grateful to the staff but 3rd appointment did seem unnecessary.
I've been in the QE twice in the last few years. Once with pneumonia and once with a ruptured achilles tendon. The care was good both times but I wasn't happy about being moved to a different ward at 2 o'clock in the morning.
Reply from The Queen Elizabeth Hospital
Thank you for taking the time to write and post your comments about the care you have received at the hospital. Ideally patients would not be moved wards but would be admitted to the ward able to provide the most appropriate care for their condition, obviously if a patient’s condition changes this may be required to ensure that their care remains of a high standard. Wherever possible, if patients need to move wards this is carried out during the daytime but under certain circumstances this is not possible. The reasons for patient moves should be explained to all concerned, so both patients and staff are aware of the changes and why they took place.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Smoking shouldn't be near main entrance
3
Submitted by Anonymous13th June 2017
There is smoking everywhere instead of designated areas at the Queen Elizabeth Hospital. I got a driver transport to the hospital which brought two other patients in and we all had to walk by three smokers. They shouldn't be near the entrance to a place were people are trying to get healthy.
Reply from The Queen Elizabeth Hospital
Thank you for posting your comment. However, although we are a ‘no smoking’ area we have had to provide some provision for smokers away from the main entrance of the hospital as members of the public continue to smoke and when no shelter was available, patients and the public stood in the main entrance smoking and this adversely affected everyone. We have tried to reinforce this recently with extra signage advising patients that we are a no-smoking site. Staff do actively support patients to quit smoking and patients are referred to smoking cessation services and are provided with nicotine replacement products if they are admitted as an inpatient. We look forward to the day when such a provision is no longer necessary.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
I feel like I'm me again
5
Submitted by Anonymous16th May 2017
The Queen Elizabeth did a brain scan on me and found a bit of dementia in there. They put me on some tablets and after some trial and errors I found some medication that suited me. Few months on and I feel like I'm back. I feel like I'm me again.
Reply from The Queen Elizabeth Hospital
Thank you for posting your comments about your recent experience of care at the Queen Elizabeth Hospital. I am pleased to hear that suitable medication has been found for you and that you are feeling more positive and more like yourself again, long may that continue.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Can't fault the service
5
Submitted by Anonymous16th May 2017
I've recently had a hip replacement in the last 5 weeks and I can't fault the service I received from the NHS. Such good treatment. 5 weeks on I'm walking around town without a stick and ready to do a few dance moves.
Reply from The Queen Elizabeth Hospital
Thank you for taking the time to post your comments about the care you received during your recent hip replacement surgery. I am glad that you have continued to recover well and wish you every luck with your future physical activity whatever that may entail! I will share your comments will all the teams involved in your care.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
No prenatal beds available
2
Submitted by Anonymous16th May 2017
My daughter went into the Queen Elizabeth Hospital for a C-Section birth but when she arrived there were no prenatal beds available. She had to wait a whole day before she could be seen. It's unacceptable.
I have type 1 diabetes which caused me to have a stroke. I was admitted to Queen Elizabeth Hospital where I stayed for 4 months. I received excellent care and can't speak highly enough of the NHS. People take it for granted whilst it's actually amazing and saves so many lives.
Reply from The Queen Elizabeth Hospital
Thank you for the time you have taken to express your feelings about the care you have received from our Stroke unit. I will share your comments with the stroke team and hope you continue to recover well now that you have left hospital.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
The consultant and medical staff were fantastic
5
Submitted by Anonymous16th May 2017
They made each stage of the recovery understandable and manageable. You hear horror stories of consultants but these professionals were amazing.
Reply from The Queen Elizabeth Hospital
Thank you for the kind comments you recently posted about the care you received from our consultant team at the hospital and I hope that you continue to recover well. I will share your comments with colleagues across the hospital so everyone is aware of the experience you have had whilst in our care.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Excellent care
5
Submitted by Anonymous16th May 2017
My husband has been admitted several times to the QE and the service we receive is always of a high standard and the staff are friendly and caring.
Reply from The Queen Elizabeth Hospital
Thank you for taking the time to send in your comments about the care received by your husband at The Queen Elizabeth Hospital, I will ensure that your comments are shared with colleagues across the hospital so they are aware of the high standard of care you have both received.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Telephone consultations
3
Submitted by Anonymous16th May 2017
Wife has to have telephone consultations. They are normally 2 to 3 hours late calling her which can be a inconvenience to our day as we have to wait. Once we receive the call, it's always useful however.