The Queen Elizabeth Hospital

Feedback

• Excellent op and pre-assessment

  5

  Submitted by Anonymous 16th May 2017

  I had a knee operation and the staff were fantastic.

• Reply from The Queen Elizabeth Hospital

  Thank you for your kind comments about your experience and the care you received from the staff during your recent operation. I hope that your recovery is progressing well. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Cancelled appointment

  3

  Submitted by Anonymous 16th May 2017

  The Queen Elizabeth has troubles with sticking to the appointments they give out. I have a bad eye and was booked in at the Queen Elizabeth to see what lenses I needed to help with my problem. I received a letter a week before the appointment saying that my appointment was cancelled for unforeseen circumstances. It was rearranged and booked in for another day in a few weeks. This is not the first time this has happened, so I wont be surprised if this appointment is cancelled as well. It's unacceptable.

  
  
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• I'm still alive because of them

  5

  Submitted by Anonymous 4th May 2017

  Excellent hospital, I wouldn’t be walking without the care of the hospital staff. I have a type of diabetes that hinders my walking ability but it was picked up by the hospital and treated before it deteriorated. Such a good hospital. I’m still alive because of them.

• Reply from The Queen Elizabeth Hospital

  Thank you for your kind comments following your recent attendance at the hospital. I am very pleased to hear that our team were able to provide you with such good care and prevent further problems. I will be sharing your comments with colleagues as I know they will be pleased to read how you were treated. Thank you for taking the time to write and hope you continue to remain well. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Lovely staff but long waiting time

  3

  Submitted by Anonymous 28th March 2017

  I was at the hospital for an operation and I was told to be there at 7:30am in the morning. I didn't go into theatre for my operation until gone 3 or 4pm and so by this point I hadn't eaten or drank anything since the previous night. I appreciate there are people who are having more important operations than me, but they would've had a provisional list of order and so would know I would be near the bottom. They could've got me in at lunch time or something to start my wait. The staff were lovely and couldn't have done anything more in the situation in hand but in terms of process, this could be improved. The team of staff as I was going in for my operation were brilliant and reassured/calmed me as I was very nervous.

  
  
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• Three day stay at the QEH

  4

  Submitted by Anonymous 28th March 2017

  I had post-operation complications and so came to A&E and was seen very quickly and then admitted. I ended up staying there for three days and the staff were lovely and very reassuring. I obviously had luck on my side as I ended up on a ward in a side room on my own, which meant I was able to get some sleep. When I arrived at A&E there were no beds, but that just meant I was in the A&E department for a bit longer, however I was still being treated at this point so this wasn't too much of a problem. The staff work incredibly hard here!

  
  
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• Rude staff member on the phone

  1

  Submitted by Anonymous 25th January 2017

  I rang up to ask a question about my upcoming operation of which I haven't received a date for yet, and the member of staff I spoke to was incredibly rude to me. I didn't know who I needed to speak to and when asked who my consultant was, I wasn't sure as the name on my letter was a man and the individual I saw for my appointment was a lady. She then said to start from the beginning by getting my file up and asked me my name and then asked me if I even knew my name as I didn't know the previous information. Very unprofessional.

  
  
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• Lovely staff who put me at ease

  5

  Submitted by Anonymous 24th January 2017

  I had to visit the West Dereham Outpatients for a pre-operation assessment and the staff there were so lovely, friendly and calming. I have never had an operation so didn't know what the process is or what happens. They explained everything from when I receive the appointment letter to when I will be fit and ready to get back to work. I even had my bloods taken and didn't feel a thing!

  
  
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• My daughter was due and I was in extreme pain...

  1

  Submitted by Leena 19th January 2017

  I went to see a midwife at QE. The midwife didn't realise how much pain I was in and she sent me home. My daughter was born at home!

  
  
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• I am amazed at the hospital

  5

  Submitted by Anonymous 19th January 2017

  The nurses are great and they have useful equipment, there's nothing like this from where i'm from.

  
  
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• Long waiting times to be seen

  2

  Submitted by Anonymous 29th November 2016

  My partner was taken to A&E at the Queen Elizabeth and we had to wait 3 hours to be seen. When we were eventually seen, my husband was told he needed to stay in overnight but there were no beds available. They had to bring a bed down from another ward to A&E for my husband.

  
  
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