The Queen Elizabeth Hospital (QEH) has circa 500 beds, 28 wards and serves a population of around 331,000 people who are living in Norfolk, Cambridgeshire and Lincolnshire.
Feedback
879 responses from the local community
I received excellent care
5
Submitted by Anonymous16th May 2017
I have type 1 diabetes which caused me to have a stroke. I was admitted to Queen Elizabeth Hospital where I stayed for 4 months. I received excellent care and can't speak highly enough of the NHS. People take it for granted whilst it's actually amazing and saves so many lives.
Reply from The Queen Elizabeth Hospital
Thank you for the time you have taken to express your feelings about the care you have received from our Stroke unit. I will share your comments with the stroke team and hope you continue to recover well now that you have left hospital.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
The consultant and medical staff were fantastic
5
Submitted by Anonymous16th May 2017
They made each stage of the recovery understandable and manageable. You hear horror stories of consultants but these professionals were amazing.
Reply from The Queen Elizabeth Hospital
Thank you for the kind comments you recently posted about the care you received from our consultant team at the hospital and I hope that you continue to recover well. I will share your comments with colleagues across the hospital so everyone is aware of the experience you have had whilst in our care.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Excellent care
5
Submitted by Anonymous16th May 2017
My husband has been admitted several times to the QE and the service we receive is always of a high standard and the staff are friendly and caring.
Reply from The Queen Elizabeth Hospital
Thank you for taking the time to send in your comments about the care received by your husband at The Queen Elizabeth Hospital, I will ensure that your comments are shared with colleagues across the hospital so they are aware of the high standard of care you have both received.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Telephone consultations
3
Submitted by Anonymous16th May 2017
Wife has to have telephone consultations. They are normally 2 to 3 hours late calling her which can be a inconvenience to our day as we have to wait. Once we receive the call, it's always useful however.
I had an appointment for a check up for glaucoma and it was excellent. I was in and out of the appointment within 10 minutes. They also booked me into surgery where I received excellent care. I have to go in for a check up yearly to make sure it's not coming back but it's always great service.
Reply from The Queen Elizabeth Hospital
Thank you for posting your comments about the care you received earlier this year from our ophthalmology team both during your clinic appointment and the associated surgery. I hope that you continue to recover well and will ensure sure that all the team that cared for you are aware of the feedback you have provided.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Excellent pre-op assessment
5
Submitted by Anonymous16th May 2017
I had a health check or assessment because I needed a hip replaced. During the assessment, the doctor discovered I had an irregular heart beat and I had an echocardiogram and will be returning for further tests. The fact this was picked up as part of a routine health check is excellent and shows how diligent staff are and may well have saved my life!
Reply from The Queen Elizabeth Hospital
I am very glad to hear of the care you received at your recent pre-operative assessment prior to a planned hip replacement. I hope that the further tests you received have provided the team caring for you with extra information in order to continue to provide you with the care you need. Please be reassured to know that I will be sharing your comments with the team in pre-assessment.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Outstanding service
5
Submitted by Anonymous16th May 2017
I went to Queen Elizabeth for a knee replacement. Before the surgery began, the doctor explained everything in simple terms and was extremely helpful. The surgery was successful and I was moved onto physiotherapy which was also a great help. After the 6 weeks of therapy I was visited at my home where they provided me with some equipment to make my living easier. The staff are all very friendly as well.
Reply from The Queen Elizabeth Hospital
Thank you for taking the time to post your comments about the care you received during your recent knee replacement surgery, follow on care from physiotherapy and longer term when you returned home. I hope you are continuing to recover well and I will share your comments will all the teams involved in your care.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Excellent op and pre-assessment
5
Submitted by Anonymous16th May 2017
I had a knee operation and the staff were fantastic.
Reply from The Queen Elizabeth Hospital
Thank you for your kind comments about your experience and the care you received from the staff during your recent operation. I hope that your recovery is progressing well.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk
Cancelled appointment
3
Submitted by Anonymous16th May 2017
The Queen Elizabeth has troubles with sticking to the appointments they give out. I have a bad eye and was booked in at the Queen Elizabeth to see what lenses I needed to help with my problem. I received a letter a week before the appointment saying that my appointment was cancelled for unforeseen circumstances. It was rearranged and booked in for another day in a few weeks. This is not the first time this has happened, so I wont be surprised if this appointment is cancelled as well. It's unacceptable.
Excellent hospital, I wouldn’t be walking without the care of the hospital staff. I have a type of diabetes that hinders my walking ability but it was picked up by the hospital and treated before it deteriorated. Such a good hospital. I’m still alive because of them.
Reply from The Queen Elizabeth Hospital
Thank you for your kind comments following your recent attendance at the hospital. I am very pleased to hear that our team were able to provide you with such good care and prevent further problems. I will be sharing your comments with colleagues as I know they will be pleased to read how you were treated. Thank you for taking the time to write and hope you continue to remain well.
Emma Harrison
Patient Experience and Public Involvement Lead
Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk