The Queen Elizabeth Hospital

Feedback

• Great with kids, can't fault it

  5

  Submitted by Anonymous 22nd August 2017

  I've had to go to A&E several times for my children and they are really great with kids! Can't fault it!

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to post your comments about your experiences of our Paediatric A&E department, I will share your comments with this team as they will really appreciate your feedback. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Results never came back

  2

  Submitted by Anonymous 22nd August 2017

  My son had to have a spinal check and because of his age had to be put out. He was sent down without his notes and the results never came back. After a 3 month wait my GP had to chase it up and then we were told straight away everything was fine. Communication was poor and given that his notes went missing in the first place it makes you wonder if we were just told that things were fine, when the records had actually been lost.

  
  
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• Good experience every time

  5

  Submitted by Anonymous 22nd August 2017

  I've had all 4 of my children at this hospital and have had a good experience every single time. I've asked for as little intervention as possible and my wishes have always been respected. The staff are not pushy and let you do everything in your own time which is great.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to post your comments about your 4 experiences of having your children at the hospital. I am pleased to hear that your wishes were listened to and acted upon allowing you to have positive experiences of childbirth. I will ensure that your comments are shared with our maternity teams. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Nothing wrong with this hospital

  5

  Submitted by Anonymous 22nd August 2017

  There's nothing wrong with this hospital. My doctor got me a very quick referral for my hernia operation, which has an 18 week waiting list.

• Reply from The Queen Elizabeth Hospital

  Thank you for the time you took to post your comments about the referral you received for your hernia operation. I hope that your surgery goes well and you recover quickly. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Can't complain

  5

  Submitted by Anonymous 22nd August 2017

  Can't complain. A very good service at this hospital.

• Reply from The Queen Elizabeth Hospital

  I am very pleased to hear that you experience of the hospital was so good. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Feels rushed

  3

  Submitted by Anonymous 22nd August 2017

  You have to wait a long time for referrals and it can feel like you've been forgotten at times. You feel a bit like you're rushed through when you're there and staff aren't as courteous as they might be. 10 years ago things were different.

• Reply from The Queen Elizabeth Hospital

  Thank you for the time you took to comment on your experiences of the hospital even though they didn’t meet your expectations. You are correct 10 years ago things were different - the NHS now has to care for more people than before many with complicated conditions, but you shouldn't have felt rushed through your appointment and our colleagues should retain their courtesy with all patients. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Waiting time on referrals

  4

  Submitted by Anonymous 22nd August 2017

  The waiting time on referrals could be better. Once you're there it's spot on!

  
  
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• Good service

  4

  Submitted by Anonymous 22nd August 2017

  My daughter has special needs and regularly visits the QE. The paediatrician, ENT and opthamology departments are all excellent. You never have to wait long and communication is always great.

• Reply from The Queen Elizabeth Hospital

  Thank you for taking the time to post your comments about the care you and your daughter have received from different clinics at the hospital - it is reassuring to hear that you have always been communicated to well and not had to wait. I will share your comments with the teams you mentioned so they are aware of how good your experience has been. Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 or email: emma.harrison@qehkl.nhs.uk

• Too much trouble

  2

  Submitted by Anonymous 3rd August 2017

  I took my partner to a&e as he woke to tingling sensation in arms and numbness in his legs. He also kept falling over and didn't know when he needed to urinate. After 3hrs we were sent home and told they couldn't find anything wrong and see Dr if not sorted in a week. Six months down the line on attending another clinic we were informed that it was thought he'd had a stroke when we attended a&e. Surely we should of been told this at the time.

  
  
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• A and E out of control

  2

  Submitted by Anonymous 3rd August 2017

  Tests lost, not repeated. Sent home then had to be readmitted four hours later. Rude a and e consultant.

  
  
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