Thorpewood Medical Group

Feedback

• Diagnosed within a week

  5

  Submitted by Anonymous 19th September 2017

  I suffer from a rare leukaemia. I had a blood test on a Monday, was called back on Tuesday for another, and by Friday I was on chemo! I had a friend in the 90s who's diagnosis took 18 months. Mine was less than a week! Can't fault it.

• Reply from Thorpewood Medical Group

  Dear Anonymous Thank you for your kind words and for sharing your personal experiences. I obviously hope that the ongoing care for your condition is totally successful, and wish you well for your future ongoing health. Thank you again for your comments/rating. Ian Wilson Practice Manager

• Need longer to talk

  3

  Submitted by Anonymous 18th September 2017

  You need to be able to have longer appointments. My mum is really old, so there are lots of issues and you can only ever talk about one thing in a short appointment.

• Reply from Thorpewood Medical Group

  Dear Anonymous Thank you for your feedback - we always try and give as much time as is needed for talking over a situation or medical complaint; but we have to balance that desire with the needs of other patients who are waiting in the waiting areas - hence the rule of one thing per appointment. However, we are able to offer 'double appointments' of 20 minutes in length if your mother would wish to discuss more than 1 problem - please ask the receptionist for a double appointment at the time of booking the consultation. Thank you again for your feedback. Ian Wilson Practice Manager

• My GP is very supportive

  5

  Submitted by Anonymous 18th September 2017

  I've struggled to get support for my mental health elsewhere but my GP is really good and very supportive. My GP gives me a regular appointment slot and just knowing that I always have one coming up helps me to cope. It shouldn't be like this though. There needs to be more funding for specialist mental health services.

• Reply from Thorpewood Medical Group

  Dear Anonymous Your comments about Thorpewood Medical Group are most appreciated - I don't know which GP you are talking about, but I will make sure all the Doctors are aware of your kind words. The mental health trust is in the process of revamping their specialist services, and I do hope that their changes help you with your needs. Thank you again for your kind words. Ian Wilson Practice Manager

• Friendly, caring service

  5

  Submitted by Basil 18th September 2017

  Always keep good time. Friendly and caring service. Always pleasant care received.

• Reply from Thorpewood Medical Group

  Dear Basil Thank you so much for your kind words. These are much appreciated indeed. Kindest regards Ian Wilson Practice Manager

• They don't give older patients enough time

  3

  Submitted by Anonymous 18th September 2017

  Terrible for getting an appointment, long wait on the phone. Long wait once appointment is booked. I don't think they give older people enough time. There's no continuity in terms of who you see.

• Reply from Thorpewood Medical Group

  Dear Anonymous Thank you for your comments. The Partners have looked at the phone answering service, and feel that it is better having 4-5 receptionists answering the phone here at the surgery, than employing the services of a remote call centre, which could be located anywhere. This allows for the personal knowledge and continuity that you refer to, but one of the downsides of this approach is that there may be wait to have your call answered first thing in the morning, at the peak time for inbound calls. We certainly do give extra time for certain needs - the very aged or infirm patient is allocated double the time of a standard appointment; but that clearly reduces the appointment availability for others, so can only be done sparingly. Ian Wilson Practice Manager

• I get good service here

  5

  Submitted by Anonymous 18th September 2017

  My wife had Parkinson's and we had established a relationship. She retired, now appointments take longer. I get good service here. Blood tests take longer. Quality has not gone down, just the length of time for everything has increased.

  
  
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• Extremely good surgery

  5

  Submitted by Anonymous 18th September 2017

  Been with this practice since I was 26. Extremely good surgery, apart from having to wait for an appointment. Too many patients. It's a nice surgery, pleasant place to come to.

  
  
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• Just brilliant

  5

  Submitted by Anonymous 18th September 2017

  Just brilliant. Really good and effective. They just sort you out. Nice to be able to say how good they are.

  
  
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• Dussindale

  5

  Submitted by Anonymous 18th September 2017

  One doctor left, he was so good when my husband needed care. New doctor was very good to me, very thorough. Very happy.

  
  
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• Good as gold

  5

  Submitted by Anonymous 18th September 2017

  Brilliant, no problem getting appointments.

  
  
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