I try to avoid telephoning the surgery; the recorded message is long and boring when you have heard it over and again and adds to the cost of the call.
I have tried to contact the surgery via the website: unless it is for a repeat prescription, which functions well, there is not a speedy way to get information.
My husband has requested to link his account with mine in order to get added to the NHS app. This was on 25th August and there has been no response to date.
I have discovered that there is to be a meeting to discuss the service, but I am unable to atten. It has stated that questions can be asked of the surgery to be taken into account, but I cannot find anything on the website where this can be achieved.
Reply from Watton Medical Practice
We\'re very sorry to hear you have been dissatisfied with the service you\'ve received from Watton Medical Practice.
We have recently updated the recorded message, which is now shorter.
We\'re sorry to hear you feel the website has not been efficient when needing information. We do offer support to patients with the website and how to access information, we can do this over the telephone or in the surgery.
If you still require support with the NHS app, and would like to discuss your feedback further, or have any questions, please do get in touch.
Thank you
Watton Medical Practice
Much Improved
4
Submitted by Anita Hunter6th August 2021
I first moved to Watton almost 5 years ago. I was initially very disappointed with my experiences at Watton Medical Practice and wrote a letter explaining my concerns. I received a reply, but things didn't seem very good. However, my recent experiences have shown there has been a big improvement. I like the website and the method of e-mailing, I always get a text, then a call back within the time frame. When making an appointment, there are always choices of times. Also, when attending an appointment, it has felt less hurried and both more thorough and friendly. I can honestly say that I am now happy being a patient. Thank you to all, it means a lot.
Reply from Watton Medical Practice
Thank you for your feedback. We are very pleased to hear you\'ve been happy with the recent service you have received at Watton Medical Practice. We are also very happy to hear your opinion of the Practice has changed. We really appreciate your kind words which will be passed to all the staff.
Thank you.
staff incompetence
1
Submitted by Artur6th August 2021
the administration of this clinic is incompetent 3 months ago a request for a visit to a specialist doctor was supposed to be sent, so far it has not been done and the reception says it bluntly they cancel the appointments and block access to the doctor .
an official complaint will be made
Reply from Watton Medical Practice
We\'re very sorry to hear of your dissatisfaction with the service you have received from our reception team. Please get in contact with the Practice so we can look into this further for you.
Many thanks
Watton Medical Practice
Clinician Rob
5
Submitted by Phil29th July 2021
I would like to say a big thank you to Rob for seeing me quickly, give a fast diagnosis and being courteous, friendly and efficient. Thank you.
Reply from Watton Medical Practice
Thank you for your positive feedback. Your kind words have been passed to Rob and the team. Thank you
Things seem to be improving
3
Submitted by Carole Collier25th July 2021
I have recently been seen by and spoken on the telephone to Dr Chambers, she is without a doubt a positive asset to the practice. She listens carefully and really seems care. I would also like to give positive feedback on the reception staff, every time I have spoken to them on the telephone of late they have been so very helpful, Vivienne in particular. Toby ofcourse is always brilliant. I tried to leave this feedback a couple of weeks ago but for some reason it never went through
Reply from Watton Medical Practice
Thank you for your positive words, we really appreciate your feedback. Your praise has been shared with all the staff. Thank you.
Music
1
Submitted by Ted Glover12th July 2021
The music whilst waiting to be answered is enough to make anyone ill, maybe a calming sound would be better?
Reply from Watton Medical Practice
Thank you for your feedback. We will take this on board and discuss in our next staff meeting. Thank you.
Responses from practise.
1
Submitted by Anonymous3rd July 2021
Same response on 3 separate occasions, see someone else and don't bother us is what it seems like. Are we paying for this "service"!
Reply from Watton Medical Practice
We\'re very to sorry to hear you\'ve been unahppy with the service you have received from Watton Medical Practice. We do require further information to be able to look into this for you, please get in contact with us at the Practice if you would like us to assist you with your concerns. Thank you.
Results
1
Submitted by Cheryl Clayton27th May 2021
I phoned to ask if the practice had received my results back from the hospital after having a biopsy for suspected womb cancer. I called on the Monday and spoke to the receptionist who advised me they had received them but they were unable to tell me and that a message would be sent to a doctor who would contact me, however it might not be the same day. I received a phone call on Wednesday from the same receptionist telling me that the doctor had said I would have to wait for the hospital to contact me direct or call them.....I fail to see or understand why the doctor couldn't have taken the time to speak to me. I can't get a reply from the hospital and am still waiting for a letter a week later. I may or I may not have cancer but obviously the doctors at Watton Medical Practice don't have the time to tell me.
Reply from Watton Medical Practice
We\'re very sorry to hear you have been dissatisfied with the service you\'ve recevied from Watton Medical Practice. We\'re unable to comment further on here, however if If you would like to discuss this further, please do not hesitate to get in contact. Thank you.
Confusing and complicated website
1
Submitted by Anonymous18th May 2021
Difficult to use and navigate thru many pages of inappropriate information
Reply from Watton Medical Practice
We\'re very sorry to hear you have had difficulties using our website. Our Care Navigators are available on the phone to provide help and support to patients, either by guiding them through where to go on the website depending on their needs or to assist with the enquiry or booking over the telephone. If you would like to discuss this further, please do not hesitate to get in contact. Thank you.
Excellent booking system
5
Submitted by Jean Wagner15th March 2021
Well done Watton Practice for putting in place a system that allows online booking of appointments. It's wonderful having this option. and I found the online form to be very user friendly. I liked being able to write about my health problem in my own words, and I liked that the form encouraged me to think about what I was hoping could be done for me.
Reply from Watton Medical Practice
Thank you for your positive comments. We are very pleased to hear you find our online system efficient and user friendly.