Watton Medical Practice

Feedback

• Computer talk

  1

  Submitted by F parker 19th February 2021

  We sent a request eventually for the results of a sample test. You sent us an email which said I had used the wrong form and then it locked me out I think. I at last struggled to read through loads of stuff that left me speechless. And at the very end you told me the result was normal. This all must have raised my blood pressure. Could you not give two replies one to people who can understand all this computer language and one that says your results in simple language.

• Reply from Watton Medical Practice

  We\'re sorry to hear you have been dissatisfied with the service you have received from Watton Medical Practice. We appreciate your feedback, which gives us the opportunity to review and improve our services where necessary. If you would like to discuss it further, please do not hesitate to get in contact with us at the Surgery. Thank you.

• Fantastic Nurse Experience

  5

  Submitted by Anonymous 17th February 2021

  I recently took my toddler for his Pre school booster injections. Nurse Michelle Moncur was fantastic, what a lovely, friendly nurse with fantastic bed side manner. She was so kind and really engaged with my little boy. Thank you once again Watton Medical Practice for being great.

• Reply from Watton Medical Practice

  We very much appreciate your feedback. Your kind comments have been shared with Michelle and the rest of the team. Thank you.

• Online Appointments

  5

  Submitted by Anonymous 22nd December 2020

  Watton Medical Practise used to have an appaling system for an appointment, where you had to phone to get a doctor and any time of the day to call you back. That has all changed with their online booking, the service is fast and efficient and so far get 5 stars from me.

  
  
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• This practice is awful

  1

  Submitted by Anonymous 16th December 2020

  I don’t have constant access to a telephone during the day, so it is impossible to get a medical issue resolved at this practice. They telephone once, without prior notice and then close the query if I don’t answer even though they have been told I don’t have access to a phone during the day. Give me a date and time for a phone call and I will ensure I am by a phone, but they don’t bother. I have been trying to resolve a medical problem for nearly 5 weeks now and have got nowhere.

  
  
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• No BSL Interpreter again

  5

  Submitted by Patricia Morton 9th December 2020

  A Deaf Lady attended her appointment today at 4pm . Watton GP Practice. On arrival there was no BSL Interpreter again, this has happened on several occasions. She said that the reception had telephoned DA Languages and they said they had no Interpreter and another appointment has been made for Friday. The lady in question had to wait for 20 mins to be told there was no Interpreter for her. I am aware that it is no fault of the surgery but something needs to be done. Exact wording from the Deaf lady in a text message. Am so fed up again no interpreter nothing!! I cant't take anymore I've has enough am so stress!! They booked me Friday now Interpreter will come Friday am upset in waiting area for 20 mins!!! 2nd Text: Lady say sorry DA Language didnt turn up they phone sorry cancel what going on!!! Am suffering now how mant times I've had with failed Interpreter Pls pls u phone then NOW make sure Interpreter there Friday no cancel I need see Dr!!! As you can see this has caused tremendous stress for this lady, measures need to be put in place now not 2021 the NHS are failing everyday to provide a good standard of service for the Deaf Community.

  
  
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• Anxiety

  3

  Submitted by Jennifer Parus 16th November 2020

  I went for blood tests the nurse was great , listened to my problem did all she could to help . The receptionist was a great help but didnt listen to me i needed to speak to a doctor but ignored what i told her didnt hear from the doctor , my anxiety is through the roof , very low , very depressed but did not get the help i needed

  
  
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• Extremely Quick and Attentive Virtual Service

  5

  Submitted by Colin Barlow 25th October 2020

  I logged a minor medical problem on the online service. I was called the very next morning, spent several minutes discussing the issue with an extremely attentive doctor and within hours had medication. Outstanding!

  
  
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• New system easy to use

  5

  Submitted by G J 22nd October 2020

  I have had to contact the surgery for several things lately - quick appointment when necessary , return call within an hour over a answer within 2day matter and prompt arrangement of blood test with nurse . Notified as soon as appointment for asthma review could be sorted - impossible to do better in my view.

  
  
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• No access for Deaf patients

  1

  Submitted by Anonymous 9th August 2020

  Need BSL Interpreter, surgery can’t get one so I can’t see doctor.

  
  
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• Gout

  4

  Submitted by Darren Gilson 27th July 2020

  I was told i have gout and was given a blood test to see how much medication i need. This came back as no further action???

  
  
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