Trying to just get through to Watton Medical Practice is a joke, they things as difficult as possible, saying you would like a phone call today when using online form when this is one of the options you can pick to receive an email that they will call a week later and then to be in the queue for 45 minutes and they continue to fob you off and not listening or thinking the GP on duty can decide who you should see. Very poor support from GP's at Watton Medical Practice
Reply from Watton Medical Practice
We\'re sorry to hear you have been dissatisfied with the service you have recently received from Watton Medical Practice.
Although we strive to answer the telephone calls as soon as possible, unfortunately there can be a delay during busy periods of the day.
We appreciate your feedback, which gives us the opportunity to review and improve our services where necessary. If you would like to discuss it further, please do not hesitate to get in contact with us at the Surgery.
Thank you
Watton Medical Practice
No transparency
2
Submitted by Patricia Joan Elliott11th November 2021
I have filled in an online form several times and almost without exception do not know who is at the other end, whether they are qualified to deal with your particular problem or not. Sometimes the answers are completely unintelligable and the tone of the answer is curt to the point of rudeness. In the end you just give up, which I feel is what they want you to do.
Reply from Watton Medical Practice
We\'re very sorry to hear of your dissatisfaction with the responses you have received via our website.
We encourage patients to use our website so we are sorry to hear that it leaves you feeling that you want to give up seeking help or support.
If you would like us to look into this further, please get in contact with the surgery as we would need to look into each of the individual forms and the responses given.
Thank you
Watton Medical Practice
Poor service
2
Submitted by Tracy Young18th October 2021
I needed to book diabetic reviews for both myself and my husband which I did online, both requested by diabetic nurse back in June. I was told my husbands was not due until December, and because I had not replied quickly enough to my request reply mine was cancelled. I responded by telling them my husbands had been requested by diabetic nurse, so could they please arrange reviews for both of us and please book them on the same day so we could travel down together. We were eventually booked in for November, 6 weeks past the due time and 1 week apart instead of on the same day. I struggle to understand why we could not both be seen on the same day. Today I attended the surgery to ask for some advice after being referred by local pharmacist, there was 1 person in front of me and 1 being seen. 10 minutes later, even though the person being seen had left, there was still 1 person in front of me and the receptionist was busy typing away on PC. By this time the queue was out the door, though the surgery was empty. I decided to leave and tried to book an appointment online, but the website closes at 2pm!!! I moved here from a large Essex town, waiting room there always full, but I never had to wait as long as I have here. Badly run and badly organised.
Reply from Watton Medical Practice
We\'re sorry to hear you have been dissatisfied with the service you have recently received from Watton Medical Practice.
We do try to accommodate patients requests, but depending on appointment availability it may not always be possible.
We are sorry for the wait you had when you attended the surgery. We do aim to have two Care Navigators on the front desk to see to patients needs promptly. Unfortunately staff absences can be unexpected, leaving one Care Navigator on the front desk.
If you would like to discuss this further, please do get in contact.
Thank you
Watton Medical Practice
Very professional
4
Submitted by Linda Summers13th October 2021
I have recently left hospital after an extended stay for Sepsis and endocarditis. Since coming home I have had issues which I have needed to speak to a doctor about. I am housebound at the moment which has made appointments difficult. However one lovely lady doctor (whose name I never asked) went out of her way to visit me at home when I was anxious. My last couple of phone calls have been with Dr Ajao, who has been helpful and informative, and kept on top of my ongoing treatment. Others in the practice who have helped me in the past include Rob and Jess. I am very grateful for the care given.
Reply from Watton Medical Practice
Thank you for your feedback.
We are very pleased to hear you\'ve been happy with the care you have received recently at Watton Medical Practice. We are very grateful for your comments, which will be passed on to all the staff.
Thank you
In despair!
2
Submitted by Anonymous12th October 2021
i registered with this practice September 2019. I was VERY unsure because of how many patients you have but had no choice as this town seems the only place where you dont get a chance! I am diabetic, Underactive Thyroid, Registered Blind, Have severe digestive problems because of serious surgery i endured in 2016 have arthiritus in my wrists hip and knees. When i set up my repeat scripts that was fine... I didnt get my first diabetic review until AFTER the pandemic began which was feb 2021 registering and that was a phone consultation and bloods which i understood and accepted. i havent yet had another one... I will be honest i am so worried about my care at this practice i contacted the practice mgr who was wonderful and set up my diabetic appt and set up flags for my my thyroid checks which have always been 3 mthly in the 10 yrs since i was diagnosed. today i got a call from the practice saying my thyroid is stable ( how do you know without a test ) and that now it will only be done annually which has undone all of the good the practice mgr has done. If i said i was disappointed it would be untrue i am actually terrified! I have tried every other practice in the area and have been refused! I am actually now suffering mental health not through the pandemic but the fear that being a patient on this practice is harmful to my good health. there is a lot more but i would be here all day! dont tell me to contact you i tried that and all the good was undone!
Reply from Watton Medical Practice
We\'re very to sorry to hear you\'ve been dissatisfied with the service you have received from Watton Medical Practice.
Your concerns have been discussed and looked into, however if you would like to discuss this further or have any questions, please do not hesitate to get in contact.
Thank you
Watton Medical Practice
Repeat prescription
1
Submitted by Deborah Whitlam6th October 2021
I have recently been prescribed a long term medication which is one tablet taken once each day. I take no other medication. The tablets are dispensed in packs of 28, 4 weeks supply. I have requested if I could be prescribed 3 packs of tablets at a time which would last me 3 months. I realise that this would incur 3 prescription charges. This would save the surgery, the pharmacy and myself having to deal with a prescription request each month and cut the administrative time, dispensing time, my time and fuel to get to the pharmacy and less visits to the pharmacy. I have been informed that this is not possible as it may incur waste of the medication on my behalf. I don’t actually see how this is possible as I need to take one tablet each day so it makes absolutely no difference at all if I am given these each month or every 3 months, I am unable to “stockpile” the tablets as I need to take them. The surgery is always saying that they are extremely busy and have difficulty keeping up with the workload. If they are creating unnecessary extra work like this for multiple patients I’m not really surprised that they are busy. Someone need to have a bit of common sense and realise that one rule doesn’t always apply or is actually appropriate for all. What a shame that common sense isn’t quite so common at Watton Medical Practice.
Reply from Watton Medical Practice
We\'re very sorry to hear of your dissatisfaction with the advice given regarding your medication. I hope this has been resolved, however please not hesitate to get in contact with us if you have any further concerns or questions.
Thank you
Watton Medical Practice
Hard work & possibly understaffed
1
Submitted by Anonymous1st October 2021
Real struggle to be seen
Filling in forms & not being heard
Reply from Watton Medical Practice
We\'re very sorry to hear you have been dissatisfied with the service you\'ve recevied from Watton Medical Practice. If you are still having difficulties filling out an online form, please do get in touch with the surgery where our Care Navigators will be able to support you over the phone, or complete it for you. If you would like to discuss your concerns further, please do get in touch.
Thank you
Watton Medical Practice
Contacting surgery
3
Submitted by Yvonne Warren23rd September 2021
I try to avoid telephoning the surgery; the recorded message is long and boring when you have heard it over and again and adds to the cost of the call.
I have tried to contact the surgery via the website: unless it is for a repeat prescription, which functions well, there is not a speedy way to get information.
My husband has requested to link his account with mine in order to get added to the NHS app. This was on 25th August and there has been no response to date.
I have discovered that there is to be a meeting to discuss the service, but I am unable to atten. It has stated that questions can be asked of the surgery to be taken into account, but I cannot find anything on the website where this can be achieved.
Reply from Watton Medical Practice
We\'re very sorry to hear you have been dissatisfied with the service you\'ve received from Watton Medical Practice.
We have recently updated the recorded message, which is now shorter.
We\'re sorry to hear you feel the website has not been efficient when needing information. We do offer support to patients with the website and how to access information, we can do this over the telephone or in the surgery.
If you still require support with the NHS app, and would like to discuss your feedback further, or have any questions, please do get in touch.
Thank you
Watton Medical Practice
Much Improved
4
Submitted by Anita Hunter6th August 2021
I first moved to Watton almost 5 years ago. I was initially very disappointed with my experiences at Watton Medical Practice and wrote a letter explaining my concerns. I received a reply, but things didn't seem very good. However, my recent experiences have shown there has been a big improvement. I like the website and the method of e-mailing, I always get a text, then a call back within the time frame. When making an appointment, there are always choices of times. Also, when attending an appointment, it has felt less hurried and both more thorough and friendly. I can honestly say that I am now happy being a patient. Thank you to all, it means a lot.
Reply from Watton Medical Practice
Thank you for your feedback. We are very pleased to hear you\'ve been happy with the recent service you have received at Watton Medical Practice. We are also very happy to hear your opinion of the Practice has changed. We really appreciate your kind words which will be passed to all the staff.
Thank you.
staff incompetence
1
Submitted by Artur6th August 2021
the administration of this clinic is incompetent 3 months ago a request for a visit to a specialist doctor was supposed to be sent, so far it has not been done and the reception says it bluntly they cancel the appointments and block access to the doctor .
an official complaint will be made
Reply from Watton Medical Practice
We\'re very sorry to hear of your dissatisfaction with the service you have received from our reception team. Please get in contact with the Practice so we can look into this further for you.
Many thanks
Watton Medical Practice