Watton Medical Practice

Feedback

• Mixed experience.

  4

  Submitted by Collected by Healthwatch Norfolk staff 30th March 2022

  It's a bit of a job to get a face to face appointment. I ask for appointments online but I feel like if you're too vague you don't get seen, you have to make sure you word things right. I was sent an email from a paramedic saying I wouldn't get a face to face and it felt to me a bit like they were rubbing it in. I'm okay emailing but I'm not able to send pictures and I was trying to be seen for a skin condition. It puts your mind at rest when you're actually seen face to face, and I care for my partner so it's important I feel well. I understand that people do what they can do though, and sometimes it's okay. It just feels that it'd be quicker if I could just come down and make an appointment here.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• Pretty good - difficult to get past reception

  4

  Submitted by Collected by Healthwatch Norfolk Staff 30th March 2022

  Pretty good. It was quite quick today. But sometimes I find it quite difficult to get past the receptionist so I go online instead. It's easier and quicker to use online. The only thing with using the computer is the doctor calls back and asks for you to take a photo. It's not always possible to take a photo and would be better for them to see you.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• No problems, the nurses are lovely

  4

  Submitted by Collected by Healthwatch Norfolk Staff 30th March 2022

  I've got no problems. The nurses are lovely here. It's more difficult to see doctors but I don't need to.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• No complaints but can be difficult to get appt

  4

  Submitted by Collected by Healthwatch Norfolk Staff 30th March 2022

  All okay today. When you try to make an appointment, I find it very hard to get an appointment. It feels like they don't think you should go. I have been sent to the pharmacy first. Once I've been to the pharmacy they said I should see a doctor but I don't always bother to go. I don't have any complaints though, they're very nice here.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• Good communication

  4

  Submitted by Collected by Healthwatch Norfolk staff 30th March 2022

  I get messages on my mobile which I like as it's an easy way to get to me. I wish I had an iPad as that's an easier way to get in touch with the surgery but my daughter has one so I borrow it if I need to. I'm happy to communicate using my mobile phone.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• Everything was fine

  5

  Submitted by Collected by Healthwatch Norfolk Staff 30th March 2022

  Everything was fine. They took me in quickly and I didn't have to wait long. The nurse was very nice and put me at ease.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• I want to see someone face to face

  3

  Submitted by Collected by Healthwatch Norfolk staff 30th March 2022

  My experience is of chaos. I've had back troubles for years and when you want an appointment you cannot get one. I've been in agony and I couldn't walk and I rang up and was told by a Dr to take some painkillers. I want a face to face not a phone call. I feel like when you get over 70 they don't care any more.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• No problems at all

  5

  Submitted by Collected by Healthwatch Norfolk staff 30th March 2022

  It's pretty good with not a lot to improve on. We've been having a bit of a battle with medication as there has been a lot of changes in the last few months, but this should all be sorted by the end of this week.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• Ticks all the boxes

  5

  Submitted by Collected by Healthwatch Norfolk staff 30th March 2022

  Generally all good. I can't phone as they always seem busy so I email at 9am and get either a message back or a call from the doctor the same day. Everything gets sorted in a day. In my opinion I can't do a lot about the phones, but I have no problems - I never see a doctor but I'm happy with that as do everything online.

• Reply from Watton Medical Practice

  Dear Patient Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022. We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients. Kind Regards Gemma Smith Complaints Lead Watton Medical Practice

• Repeat prescription

  3

  Submitted by Yvonne Warren 23rd March 2022

  I have had radical surgery for Bladder cancer, which has left me with an Iliostomy. The hospital set up a repeat prescription for my medical supplies with Fittleworth Medical Ltd and this service is very good. However, since moving to Watton Medical Practice I have had trouble with the surgery authorising my repeat prescriptions with Fittleworth. Today I received only part of the order, missing a crucial element of my supplies without which I cannot use the Iliostomy. I have contacted the surgery by e-mail, as it is difficult to telephone the practice and get a response and I need this order urgently.

• Reply from Watton Medical Practice

  Dear Mrs Warren Thank you for your feedback. I am sorry to hear you have had difficulties in ordering and receiving your repeat prescriptions. I have asked the medication team to look into this for you and a member of the team will be in contact with you. Kind Regards Gemma Smith Watton Medical Practice