I sent an email explaining my symptoms and asking 2 simple questions. I received a reply which did not answer either of my questions.
Reply from Watton Medical Practice
Dear Patient
We\'re sorry to hear of your dissatisfaction with the online response you received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like me to look into your feedback further, please do not hesitate to get in contact.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Not enough staff
3
Submitted by Collected by Healthwatch Norfolk staff30th March 2022
We've been here 10 years and I don't think they've ever had a full GP cohort. Getting to see someone face to face is very difficult but it's something that is important to me.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Overall very happy with visit today
5
Submitted by Collected by Healthwatch Norfolk Staff30th March 2022
I was in and out very quickly today. Good service. Happy with the nurse. Everything was alright. They could improve around the computer check-in not working or put a sign on it to say it isn't working. There is also a lot of cars in the carpark but not a lot of people in the waiting room so maybe they're not using the carpark for the surgery. It makes it less convenient to park. I can't complain though, overall I'm very happy with the visit today.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Always been good
5
Submitted by Collected by Healthwatch Norfolk staff30th March 2022
I've always got on well with the surgery. I come in for tests every 6 months and they're very efficient. They've always been good to me.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Mixed experience.
4
Submitted by Collected by Healthwatch Norfolk staff30th March 2022
It's a bit of a job to get a face to face appointment. I ask for appointments online but I feel like if you're too vague you don't get seen, you have to make sure you word things right. I was sent an email from a paramedic saying I wouldn't get a face to face and it felt to me a bit like they were rubbing it in.
I'm okay emailing but I'm not able to send pictures and I was trying to be seen for a skin condition. It puts your mind at rest when you're actually seen face to face, and I care for my partner so it's important I feel well. I understand that people do what they can do though, and sometimes it's okay. It just feels that it'd be quicker if I could just come down and make an appointment here.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Pretty good - difficult to get past reception
4
Submitted by Collected by Healthwatch Norfolk Staff30th March 2022
Pretty good. It was quite quick today. But sometimes I find it quite difficult to get past the receptionist so I go online instead. It's easier and quicker to use online. The only thing with using the computer is the doctor calls back and asks for you to take a photo. It's not always possible to take a photo and would be better for them to see you.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
No problems, the nurses are lovely
4
Submitted by Collected by Healthwatch Norfolk Staff30th March 2022
I've got no problems. The nurses are lovely here. It's more difficult to see doctors but I don't need to.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
No complaints but can be difficult to get appt
4
Submitted by Collected by Healthwatch Norfolk Staff30th March 2022
All okay today. When you try to make an appointment, I find it very hard to get an appointment. It feels like they don't think you should go. I have been sent to the pharmacy first. Once I've been to the pharmacy they said I should see a doctor but I don't always bother to go. I don't have any complaints though, they're very nice here.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Good communication
4
Submitted by Collected by Healthwatch Norfolk staff30th March 2022
I get messages on my mobile which I like as it's an easy way to get to me. I wish I had an iPad as that's an easier way to get in touch with the surgery but my daughter has one so I borrow it if I need to. I'm happy to communicate using my mobile phone.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice
Everything was fine
5
Submitted by Collected by Healthwatch Norfolk Staff30th March 2022
Everything was fine. They took me in quickly and I didn't have to wait long. The nurse was very nice and put me at ease.
Reply from Watton Medical Practice
Dear Patient
Thank you for leaving your feedback with one of the Healthwatch Norfolk staff that attended the Surgery on the 30th March 2022.
We have worked together with Healthwatch Norfolk to gather feedback from our patients, which goes towards future choices and decisions made to improve the service we provide for our patients.
Kind Regards
Gemma Smith
Complaints Lead
Watton Medical Practice