Advised by A&E to have medication review for pain relief (written in notes) within a few days of commencing new medication.
Unable to speak to anyone, phone appointment offered via txt msg, for two weeks time!
Now in pain unnecessarily, this
isn t the first time either!
Reply from Watton Medical Practice
Dear Patient
Thank you for your feedback.
We're very sorry to hear of your dissatisfaction with the service you have received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like to discuss this further, please contact the surgery and ask to speak to the Complaints Lead.
Many thanks
Watton Medical Practice
Disgusting
1
Submitted by Anonymous29th December 2022
Totally not happy this surgery is a joke a family member has been unwell needs antibiotics refused to see them you will be held to account if it gets worse it’s not first time either disgusting
Reply from Watton Medical Practice
Dear Patient
Thank you for your feedback.
We're very sorry to hear of your dissatisfaction with the service you have received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like to discuss this further, please contact the surgery and ask to speak to the Complaints Lead.
Many thanks
Watton Medical Practice
Rude Receptionist!!!!!
1
Submitted by samantha barnes 28th December 2022
I was calling the surgery regarding someone I support who is currently suffering with MH issues. I was told by a very rude receptionist to give more info which the patient did not want to do.
Reply from Watton Medical Practice
Dear Samantha
Thank you for your feedback.
We're very sorry to hear of your dissatisfaction with the service you have received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like to discuss this further, please contact the surgery and ask to speak to the Complaints Lead.
Many thanks
Watton Medical Practice
Messages that can’t be read
1
Submitted by Keith Johnson 30th November 2022
I received an email telling me a message had been left on my on line Watton surgery account.
I logged into the on line service and when I tried to open the message it told me I was not allowed access this service.
As I had an appointment booked for later that day I thought I had better phone the surgery in case it had been cancelled.
After the normal long wait I was informed the appointment was still ok. And the message was about an update to my on line account. I was told to advise the receptionist when I checked in that I had a problem with access to messages on line, I was advised that this information would be passed on by the receptionist.
Checking the on line service today it’s still not possible to check messages or any outstanding appointments.
This also applies to my wife’s on line account.
How many other accounts are the ?
I feel totally let down. Requested a phone consultation due to on going painful symptoms. I received a txt with a phone appointment for three weeks time.
I paid for a private GP video link consultation afterwards, who advised me to go to A&E.
Reply from Watton Medical Practice
Dear Patient
Thank you for your feedback.
We're very sorry to hear of your dissatisfaction with the service you have received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like to discuss this further, please contact the surgery and ask to speak to our Complaints Lead.
Many thanks
Watton Medical Practice
Never got a phone call
2
Submitted by Caroline Bill1st October 2022
Filled in online form on the 27/09/22 sent in photos as requested for my right hand due to swelling and feels like my fingers are broken which they aren’t. Was told a review was being done on the 30/09/22 and to expect a phone between 8am to 6.30pm never received a phone. Tried to call at 5pm no answer. Absolutely disgraceful service. Will be phoning the surgery on Monday 3rd October to get an appointment. I’ve kept screenshots of all messages the surgery sent.
Having seen the nurse practitioner then two further doctors all gave an incorrect diagnosis of my skin complain on my hands.
I suffered for 5 weeks before a further visit to yet another locus doctor who diagnosed it correctly and said it really should have been diagnosed correctly the first visit.
Reply from Watton Medical Practice
Dear Patient
Thank you for your feedback.
We're very sorry to hear of your dissatisfaction with the service you have received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like to discuss this further, please contact the surgery and ask to speak to our Complaints Lead.
Many thanks
Watton Medical Practice
Stomach isdues
5
Submitted by Anonymous15th September 2022
Very good, created form with issue and received a call back within 2 hours. Very helpful and polite doctor who reassured me.
Reply from Watton Medical Practice
Thank you for your feedback, we appreciate your positive words.
Your praise has been shared with all the staff.
Thank you
Watton Medical Practice
COVID JABS
4
Submitted by PAT BUTTERFIELD5th September 2022
Why, why is Watton Medical Centre sending messages to our mobile phones for a COVID jab before it has reached the public. Also, why has NHS website booked us an appointment before the proper jab is out to the public. My husband and I have just wasted fuel and time going to the Attleborough Clinic to be told that the new all in jab is not out until end of this week. What is going on with our system with such an important situation. Would never have happened years ago!!! Normally I have no complaints with Watton Medical Centre, except for notifying us when our prescription is sitting in the Chemist for 4 days, an item I was urgently waiting for.
Good afternoon
Unfortunately, I have spoken with the Health Care Assistants and they can't seem to locate your sample. Please could we request that you bring another sample in on Monday before 14:00pm and hand it into reception.
Apologies for this.
Kind regards
****
This is the message I received from the practice. This was an important sample that was for a case of suspected food poisoning which would now no longer show. First message I sent to chase said they can’t see they’ve received it, I submitted a reply which was not replied to, and then submitted another form and was sent the above. Not really good enough when I’m trying to make a case for food poisoning. Thanks a lot! Absolutely useless!!!
Reply from Watton Medical Practice
Dear Patient
Thank you for your feedback.
We're very sorry to hear of your dissatisfaction with the service you have received from Watton Medical Practice.
We welcome all feedback, which gives us the opportunity to look into the services we provide and where appropriate goes towards future choices and decisions made to improve the services we provide for our patients.
If you would like to discuss this further, please contact the surgery and ask to speak to our Complaints lead.
Thank you
Watton Medical Practice