Watton Medical Practice

Feedback

• New system easy to use

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  Submitted by G J 22nd October 2020

  I have had to contact the surgery for several things lately - quick appointment when necessary , return call within an hour over a answer within 2day matter and prompt arrangement of blood test with nurse . Notified as soon as appointment for asthma review could be sorted - impossible to do better in my view.

  
  
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• No access for Deaf patients

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  Submitted by Anonymous 9th August 2020

  Need BSL Interpreter, surgery can’t get one so I can’t see doctor.

  
  
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• Gout

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  Submitted by Darren Gilson 27th July 2020

  I was told i have gout and was given a blood test to see how much medication i need. This came back as no further action???

  
  
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• Doctors much better now

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  Submitted by Anonymous 30th April 2019

  I have had ME for seven years now, and when I used to go to my GP they didn't understand the condition. However in the last year I have a new GP at the practice who is much better and takes time to hear about my symptoms.

  
  
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• Need another practice locally

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  Submitted by Anonymous 28th April 2019

  Takes far too long to get an appointment, and really don’t like having to tell the receptionist why I need an appointment as I’m assuming she’s not a doctor and it can be embarrassing to talk about problems in front of all the other people in the queue.

  
  
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• Bad attitudes

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  Submitted by Anonymous 28th September 2018

  It takes too long to book appointments, August I wanted an appointment - they offered October! Deaf Connexions tried to bring it forward but they switched doctor, I'd asked for a woman but they switched me and didn't tell me. I find the receptionist quite difficult, I've had a few arguments. Some are good but I've found some people's poor attitude dealing with deaf. Appointments are only 5 minutes and they need to be longer, feels rushed. Reception feels quite high - I can only see their eyes, it'd be easier if they stood up so I could see their face. I wanted to switch practice because of the attitudes but others are full.

  
  
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• Aware of shortcomings

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  Submitted by Anonymous 23rd August 2018

  They are aware of shortcomings. My personal experience has been good. Reception is efficient and the GP has good attention.

  
  
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• Ongoing medical issues

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  Submitted by Anonymous 23rd August 2018

  I have ongoing medical issues. Trying to get appointments is a nightmare. They say 'it's not urgent', so you have to wait a month. There are too many patients. The service once in is wonderful, but there's no point.

  
  
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• Having to call...

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  Submitted by Anonymous 23rd August 2018

  I don't like the idea of having to call and wait for a call back. Blood tests can take a long time to book. The online appointment cancellation system does not work particularly well. There's only one member of staff on reception. How do they manage?

  
  
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• I can always get an appointment...

  5

      

  Submitted by Anonymous 15th August 2018

  I can always get an appointment when I need it. The quality of service is good and they always do their best.

  
  
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