Wymondham Medical Partnership

Feedback

• Always Get Appointments

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  I can always get an appointment when I need one. I haven't actually seen a GP for a long time, but the nurses I've seen have been excellent. It really is a great service.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP.

• Can't Fault Them

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  It's brilliant here. I'd give them 6 out of 5! Today I was in and out before my scheduled appointment time! All the staff and nurses and doctors are absolutely brilliant. Can't fault them at all. Very happy!

  
  
  Leave a provider response

• Very Helpful

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  It's very good here. I really don't know why other people moan so much about it, it's not like they're running a hotel! I think they're all doing their best. The receptionists really can't do enough for you. When I saw the doctor they said my iron was low. They printed me off a list of foods to eat which was very helpful, because I don't have access to the internet.

  
  
  Leave a provider response

• Very Good Service

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  I am very happy with them. I think they provide a very good service. Absolutely no complaints from me at all.

  
  
  Leave a provider response

• The practice is fantastic

  5

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  The service is good, for example- there was a problem with my MRI results and the provider of these, but the practice manager here explained the situation and what was happening. All the staff are fine and the practice is fantastic.

  
  
  Leave a provider response

• Lovely staff but referral pathway too long

  4

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  I phoned the practice yesterday and had an immediate call back and then got an appointment. But sometimes the referral pathway is too long. They try to put you off and you have to fight for onward referrals. They could improve by linking up why you have come to the practice and seeing the same GP each time. It's like you're a number- the personable approach has been lost. Although I have seen doctors quickly and the staff are lovely. Overall, the practice is brilliant compared to others.

  
  
  Leave a provider response

• Nothing but praise

  5

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  I have been able to see the doctor when I have needed to. When there was a problem with booking an appointment, this was explained well. The practice also helped my wife by explaining some information the hospital sent her. Dr Grantham is absolutely fantastic and knows the patient's history. I have nothing but praise!

  
  
  Leave a provider response

• There are no problems

  5

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  There are no problems and the staff are ok. You can't always get through so sometimes you have to go online, but I can't complain!

  
  
  Leave a provider response

• Difficult to get an appointment with a doctor

  3

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  It is difficult to get an appointment with a doctor and when you have an appointment sometimes these are late. I've also had to wait a for a blood test. Although staff are helpful and very good.

  
  
  Leave a provider response

• The practice is excellent

  5

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  The practice is excellent. My husband received fantastic treatment and you never have to wait. I think all doctors and nurses should get the raise they deserve.

  
  
  Leave a provider response