Too bad I’m not a medical professional to understand bloodwork test results, e.g.—
“Diagnostic HbA1c
Haemoglobin A1c level - IFCC standardised 43 mmol/mol [< 48.0]
Comment Patient does not have diabetes, but has a HIGH RISK risk of
developing the condition. Provide intensive lifestyle advice, warn
the patient to report symptoms of diabetes and monitor HbA1c
annually.”
If I don’t HAVE diabetes BUT am a risk of getting it, controlling my cholesterol is paramount and why I am on Simvastatin.
If I wanted to be able to understand ALL this bloodwork result info, I would have become a doctor, nurse, radioligist, etc.
YOU have previous test results—are these the same, worse or better? What lifestyle changes/diet should I make to stem off diabetes?
Seems convenient to rely on convoluted advice on this site that really is designed for medical professions and not for use by the public. You do not belabour yourselves with contact with your patients but ONE CALL PER YEAR to go over bloodwork results cannot be too much to ask—or is it?
I avoid visits to any doctor as a rule and am not a proponent of frequenting medical practice waiting rooms for my social life and find your follow up/contact/interest in patients sorely lacking.
I am conscious of anyone’s time, workload, etc., and for patients who do not show up for appointments SHOULD be penalized in their pocketbook and a fine imposed and enforced. 1st offense—£10; 2nd offense—£50; 3rd offense—notice to leave. Fees should be collected before patient sees practitioner. It’s as simple as R*E*S*P*E*C*T!
When we moved here four years ago—precovid, we were happy with your care. Now—post covid—not so much.
I’ll continue to “doctor” myself but cannot do bloodwork so a simple phone call to go over test results cannot be too much to ask—or is it?
Submitted by Feedback collected by Healthwatch Norfolk staff25th August 2023
You sometimes have to wait for an appointment- but I know you've got to wait. Although in November I asked for an appointment and got one that afternoon! The nurse was very good and when I saw the doctor they made a hospital appointment for me so I didn't have to do it. Last week, I spoke to the receptionist and was told I would have a telephone appointment I think between 10:30-12:30 but I got a call before this, which was good! The nurse was very helpful and I have no trouble with them.
I have never had an issue with booking an appointment for myself or my daughter. Have called late in the day and have been able to get an appointment for the same day to be seen. They have always see to my issues and concerns and staff are always friendly when going to the surgery. Don't mind having to wait slightly later for an appointment when the clinicians you see are caring and understanding at the time of the appointment
I’ve had a number of appointments with the same nurse and every time she’s been incredible insensitive and patronising. She’s made mistakes but never says sorry which would go a long way. Writes incorrect things in the notes and gets very defensive when asked to put it right. It has put me off making appointments and makes me wonder how many other people feel that way and don’t get the medical help they need.
Reply from Wymondham Medical Partnership
I would be very grateful if you could submit a feedback form on www.wymmed.co.uk so I am able to look into this matter specifically. Kind regards Kelly - Practice Manager WMP
Lack of communication
3
Submitted by Anonymous31st July 2023
The appointments menu (and staff) tell you to request an appointment via the online form…but the form only works between 6.15am and 8am. It used to be open for the morning but they’ve changed it and we haven’t been sent any requests for patients views first or advised that it’s changed.
Communication could be much better here.
All I wanted to do was submit a request for an electronic appointment form. Turns out you can only do this between 6.15am and 8.00am. Ridiculous.
Reply from Wymondham Medical Partnership
Thank you for your feedback. We are sorry you have felt your experience at WMP was not a positive one.
Our online system is available 24/7 for many types of contact including to name a few, booking of routine appointments such as blood tests, cervical screening, dressings, health reviews including long term conditions including Asthma and Diabetes. Medication is also able to be requested / re-ordered as well as to cancel an appointment or ask the Practice a question.
Our 'Get help' for new / urgent health needs form is on for the hours you mention to allow additional access to our booking / triage system before the phone lines and reception counter open in the morning. This allows our dedicated team time to process all the online requests triaging for urgency and clinical need so we are able to place requests appropriately alongside our walk-in and telephone patient requests. This allows us to provide an efficient and most importantly safe system for all of our 20,000 patients.
We have also worked extremely hard to reduce call wait and queue times including providing a dedicated cancellation and palliative care phone.
The staff are nice and explain things
5
Submitted by Feedback collected by Healthwatch Norfolk28th April 2023
The people and the treatment are good. The staff are nice and explain things. If I could I would give them 4.5 stars out of five as you can't book appointments for blood tests far in advance- instead I have to phone the following week to book one, but then I'll forget. Overall nothing could be improved and prescriptions work quickly.
Reply from Wymondham Medical Partnership
Thank you for your positive comments, these will be passed on to the team here at WMP.
Best In The Area, I Say
5
Submitted by Collected by Healthwatch Norfolk Staff28th April 2023
It is really very good here. It's certainly the best practice in the area, in my opinion. They've got a good reputation, which is well deserved. It works well for me. As far as I'm concerned everything is always done well. The GPs and nurses are all very good.
Reply from Wymondham Medical Partnership
Thank you for your positive comments about the service and staff, these will be passed on to the team here at WMP.
Can't Complain
5
Submitted by Collected by Healthwatch Norfolk Staff28th April 2023
I can't think of anything wrong with this surgery. They're always very helpful. I really can't complain at all. They always see me when I need to be seen.
Reply from Wymondham Medical Partnership
Thank you for your positive comments, these will be passed on to the team here at WMP.
They're Doing A Very Good Job
5
Submitted by Collected by Healthwatch Norfolk Staff28th April 2023
I didn't have to wait around at all today. I came in and had my diabetic eye screening and then was straight in to see the GP. In fact I went in before my scheduled appointment time! I think they're all doing a very good job. I do wish that I could always see the same GP and at the moment I have to wait over two weeks to get an appointment.
Reply from Wymondham Medical Partnership
Thank you for your positive comments, these will be passed on to the team here at WMP. Consistency of care is really important to us and where requested and clinically appropriate we will always look to keep you with the same clinician which could take slightly longer but we will always place you sooner if you are happy to see other clinicians with most requests being seen on the same day or next day.