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Latest Feedback
Poor
“ Insanely difficult process for getting an appointment - takes weeks/months. Poor advice when you ring up trying to fob you off to walk in's or A&E ”
Excellent service
“ I found a lump in my throat, contacted surgery via website, said it wasn't urgent. Got called in that morning, blood test that afternoon and hospital within two days. Thankfully I'm okay, but 5 sta... ”
A major improvement to Vida
“ When The Hollies was in Vida's hand, it was impossible to see a GP. Now with the new people (RESILLIENT) I can see anyone or get a phone call. Correspondence is now a piece of cake. Whilst Vida was... ”
AI Bot failed to register call
“ Part 1 - Called to raise an incident on behalf of my wife, AI bot failed to register incident even though it recorded it as satisfactory. Part 2 - I suspected issue with AI so visited surgery to ch... ”
Rubbish
“ Takes ages to get an appointment, when you do it’s rushed. When I entered the room I said hello, didn’t even get a hello back just “what can I do” the second I walked in” didn’t give me time to explai... ”