Health Watch Norfolk Share Your Feedback Banner

Latest Feedback

- 5 Stars

Exceptionally good service

I called the same day appointment service and was given a call back by the paramedic for severe hay fever allergy symptoms. Call back was mid morning and supper efficient and friendly advice was given...

- 1 Stars

Why don’t this team answer the phone as other PALS teams do?

I needed help communicating with the CMHT who were not returning calls. Leaving a message gives me no confidence in how or when they’ll help.

- 4 Stars

Prompt and helpful response

The new online message service is really helpful (as it is still hard to get through on the phone first thing). Although it says a response could take 5 days I have always been acknowledged and respon...

- 2 Stars

Frustrating

Needed to contact McMillan centre to check an appointment time . I rang the McMilan centre 19 times - no reply and got cut off each time. I then rang the main switchboard - and was finally connecte...

- 1 Stars

I wasn't even triaged, they just said there were no appointments

I needed help and tried to get an appointment at 08:30 but was told to use 111 as there were no appointments. I wasn't even triaged, they just said there were no appointments.

- 5 Stars

I felt listened to

Good! I saw a dietician and we talked about exercise. I felt listened to. The experience of being in hospital has been fine.