Latest Feedback
Why don’t this team answer the phone as other PALS teams do?
“ I needed help communicating with the CMHT who were not returning calls. Leaving a message gives me no confidence in how or when they’ll help. ”
Prompt and helpful response
“ The new online message service is really helpful (as it is still hard to get through on the phone first thing). Although it says a response could take 5 days I have always been acknowledged and respon... ”
Frustrating
“ Needed to contact McMillan centre to check an appointment time . I rang the McMilan centre 19 times - no reply and got cut off each time. I then rang the main switchboard - and was finally connecte... ”
Lack of treatment
“ I was in severe pain and they assumed it was related to my back after only speaking to me over the phone. I pushed a bit more and they agreed I did need to see somebody but there were no appointments... ”
Incorrect assessment
“ I went in to A&E with severe pain. I was triaged at 3.15pm and finally saw a doctor at 11pm. They said I'd broken my hip even though I hadn't fallen and insisted I needed carers three times a day. She... ”
New phone system is obstructive.
“ I had to phone the surgery recently and found they have brought in a new automated system. Whilst it may make life easier for the surgery, it hasn't for the surgery users. I found it to be hard to nav... ”
