Latest Feedback
Exceptionally good service
“ I called the same day appointment service and was given a call back by the paramedic for severe hay fever allergy symptoms. Call back was mid morning and supper efficient and friendly advice was given... ”
Why don’t this team answer the phone as other PALS teams do?
“ I needed help communicating with the CMHT who were not returning calls. Leaving a message gives me no confidence in how or when they’ll help. ”
Prompt and helpful response
“ The new online message service is really helpful (as it is still hard to get through on the phone first thing). Although it says a response could take 5 days I have always been acknowledged and respon... ”
Frustrating
“ Needed to contact McMillan centre to check an appointment time . I rang the McMilan centre 19 times - no reply and got cut off each time. I then rang the main switchboard - and was finally connecte... ”
I wasn't even triaged, they just said there were no appointments
“ I needed help and tried to get an appointment at 08:30 but was told to use 111 as there were no appointments. I wasn't even triaged, they just said there were no appointments. ”
I felt listened to
“ Good! I saw a dietician and we talked about exercise. I felt listened to. The experience of being in hospital has been fine. ”
