Latest Feedback
Why don’t this team answer the phone as other PALS teams do?
“ I needed help communicating with the CMHT who were not returning calls. Leaving a message gives me no confidence in how or when they’ll help. ”
Prompt and helpful response
“ The new online message service is really helpful (as it is still hard to get through on the phone first thing). Although it says a response could take 5 days I have always been acknowledged and respon... ”
Frustrating
“ Needed to contact McMillan centre to check an appointment time . I rang the McMilan centre 19 times - no reply and got cut off each time. I then rang the main switchboard - and was finally connecte... ”
Excellent
“ They're excellent here - the surgeon and all the staff. I'm happy with all that's happened. They're doing what they said they would do. ”
Lovely A&E doctor
“ I went to A&E in a lot of pain. I saw a lovely doctor who arranged an ultrasound and CT scan. I was admitted straight away and had an operation to remove various organs. Unfortunately when I was rele... ”
Limited response
“ Trying to see my doctor is like trying to find hen's teeth. The last time I saw him was three months ago and I've been in a lot of pain. A bone scan was clear so the GP said to have physio and that I... ”
