East Harling Surgery
Telephone: 01953717204
Website: www.eh-khsurgery.co.uk
Feedback
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No problems at all
6th October 2022I have no problems at all, I ring up and wait for a phone call back. I don't agree with this entirely as you can't see when you call, and if you are elderly you may not be able to hear as well on the phone and the dr can't pick up facial expressions from people on the phone and some people are embarrassed to use a phone. Apart from that, everyone is lovely, I have been a patient here for 15 years
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Staff are all polite and lovely
6th October 2022I have taken one star off because the parking is a nightmare - kenninghall is better for parking. The staff are all polite and lovely, I have no complaints. Face to face appointments can be an issue but that is the times!
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Caring and considerate
6th October 2022I think they're all doing a worthwhile job. They're a bit constrained by how they have to operate, they're doing what they can with the resources they've got but this isn't their fault. They're always caring and considerate.
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Very happy with them
6th October 2022I am very happy with them, the only negative I would say is there can be a long wait on the phone and getting an appointment.
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Nurses couldn't be kinder
6th October 2022I'm currently having regular treatment and the nurses who have been looking after me for most of the year couldn't be kinder. The new practice manager also seems interested in getting patient feedback which feels like a big change.
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We are lucky given the size of the village
6th October 2022I had an infected cyst and was given antibiotics but it was no better. Reception asked about what the problem was and Dr Williams saw it, did a minor procedure and then I have been coming twice a week for dressings. Dave has seen me and Becky and Karen are marvellous too. Reception are just great. The only improvement I can think of is minor - there is sometimes a wait on the phones and I have had to chase a prescription before. I think we are very lucky given the size of the village.
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I quite like it - nurses are brilliant
6th October 2022I have been a patient here for 30 years and I quite like it. The nurses here are brilliant but you can't see a Dr. The nurses are very good at dressings. I have my INR and I also broke my hip and they are just brilliant. The only problem is the phones there is a long wait on the phones. I don't have the internet or a smart phone - they send me links in a text to my phone that doesn't work as is not a smart phone and they know this I wish they would send me a letter instead.
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Very Caring
6th October 2022The nurses are who we usually see, we don't ever see a Dr. The nurses and phlebotomist Pauline you cannot fault they have always got time.
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Gone to Pot, do we have a doctors surgery!
6th October 2022Firstly I would like to mention the article that is in the Harling Contact about the surgery, what a load of nonsense, think this needs to be edited!! Is the doctors surgery actually open? Cannot get hold of them via telephone, when you can wait times are incredible. Then to be told there’s no appointments because the doctors are all sick try again in the morning at 8.30am, ha ha. You could go to the Walk in centre at Rouen Road in Norwich, could if I wasn’t quite so unwell, could if I could get transport… No wonder the 111 Service is under so much strain, that’s before you’ve even got to A&E. Never know who the doctors are anymore, seem to come and go like hot dinners. Pauline you are a Star and deserve numerous medals, I hope this gets recognised. Time now to move on with many aspects and get it sorted out.
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Shocking lack of service
6th October 2022Trying to get an appointment on the day is practically impossible. Phone lines are jammed from 08.30 to 09.30 every morning. Drugs are rarely updated on time which is infuriating if you take regular drugs each day. Not recommended.
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