Castle Partnership

Feedback

• Responsive and easy to deal with

  5

  Submitted by Anonymous 30th September 2024

  Very quick to respond to online enquiries and proactive in calling me in for tests and vaccinations.

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind review - I am so pleased that you have found us to be proactive - we are working hard to ensure that our patients are offered all preventative medicine and support that they are entitled to, to help them to remain healthy! Thank you again Caitlin Business Manager

• As always, Mile End Road surgery is friendly, helpful and knowledgeable.

  5

  Submitted by Anonymous 27th September 2024

  On this occasion, I was looked after by Millie, who also looked after me a month or so ago. She was friendly, efficient, knowledgeable, courteous and kind. She is an asset to the practice. I have been a patient at this practice for over 40 years and rate it highly. Thank you to you all.

• Reply from Castle Partnership

  Dear Patient It is so lovely to read your kind words about Millie, and our services - I will share these with all of our staff in our weekly newsletter. Thank you again Caitlin Business Manager

• Nurse was excellent and on time

  5

  Submitted by Anonymous 5th September 2024

  The nurse made it great. She listened, and explained what she needed to. She didn't try to force any medication or treatment, just advised nicely and politely. As a bonus the appointment was bang on time. Excellent

• Reply from Castle Partnership

  Dear Patient I am so pleased to read that you found your experience to be excellent! We have a wonderful Nursing Team who are also so dedicated and caring - I will share your kind words with them. Thank you Caitlin Business Manager

• Caring and polite

  5

  Submitted by Anonymous 8th August 2024

  First port of call, the receptionist, the lady that I just spoke to over the phone was happy polite and most helpful! Secondly the new doctor that I saw today had empathy and was good at her job. It’s the best doctors I’ve ever had the pleasure to be with. It’s a shame that more Doctor's and receptions aren’t like this. Great team effort!! Makes for a great experience for patients!!

• Reply from Castle Partnership

  Dear Patient Sorry for the delay in responding to your kind review. Thank you so very much for taking the time to let us know how your experiences have been with the Practice - I will share this with our team who all work so hard. I know that your kind words will be much appreciated by all of them. Caitlin Business Manager

• Health check

  5

  Submitted by Anonymous 22nd July 2024

  GP was very friendly, helpful, thorough and professional. Thank you. Greatly appreciated and valued.

• Reply from Castle Partnership

  Dear Patient Thank you for your kind words - I will share them with the team! Caitlin Business Manager

• Health screening

  5

  Submitted by Anonymous 22nd July 2024

  On time, friendly, efficient and infirmative

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind review. Caitlin Business Manager

• Blood Test Brilliant

  5

  Submitted by Brenda 10th July 2024

  Came in for a blood test today and saw lauren who was so lovely. Very gentle hands and very caring, would love to see her again in the future

• Reply from Castle Partnership

  Dear Brenda I am so pleased you were happy with the service you received from us, I will share your kind words with Lauren. Thank you Caitlin Business Manager

• Great doctor from Mile End Surgery

  5

  Submitted by Anonymous 1st July 2024

  Helped me with new medication to help me cope with day to day living

• Reply from Castle Partnership

  Dear Patient I am pleased you were happy with the treatment you received from the GP at Mile End Surgery and grateful you have taken the time to leave your kind review which I will share with the team. Caitlin Business Manager

• Had stitches removed.

  5

  Submitted by Anonymous 21st June 2024

  Beth was really friendly and efficient.

• Reply from Castle Partnership

  Dear Patient Thanks for your kind words - I have shared them with Beth! Thank you Caitlin Business Manager

• At last I felt I was being listened to

  5

  Submitted by Sandra Guy 11th June 2024

  The Doctor at Tucksford Surgery, listened, asked questions, showed interest and empathy.

• Reply from Castle Partnership

  Dear Sandra Thank you for your kind words - I have shared them with the team. Thanks Caitlin Business Manager