Castle Partnership

Feedback

• Very good

  4

  Submitted by Anonymous 7th October 2024

  Very good

  
  
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• Prompt and efficient

  5

  Submitted by Anonymous 7th October 2024

  Thoroughly professional staff, full and clear explanation given of procedure .

  
  
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• Very efficent service friendly staff

  5

  Submitted by Anonymous 7th October 2024

  No waiting , parking space in car park. Room clean . Staff prepared.

  
  
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• Very good

  5

  Submitted by Anonymous 7th October 2024

  Seen as soon as I arrived and staff were pleasant and helpful

  
  
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• Fast, efficient and professional

  5

  Submitted by Anonymous 7th October 2024

  Staff were helpful, quick in and out

  
  
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• Responsive and easy to deal with

  5

  Submitted by Anonymous 30th September 2024

  Very quick to respond to online enquiries and proactive in calling me in for tests and vaccinations.

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind review - I am so pleased that you have found us to be proactive - we are working hard to ensure that our patients are offered all preventative medicine and support that they are entitled to, to help them to remain healthy! Thank you again Caitlin Business Manager

• As always, Mile End Road surgery is friendly, helpful and knowledgeable.

  5

  Submitted by Anonymous 27th September 2024

  On this occasion, I was looked after by Millie, who also looked after me a month or so ago. She was friendly, efficient, knowledgeable, courteous and kind. She is an asset to the practice. I have been a patient at this practice for over 40 years and rate it highly. Thank you to you all.

• Reply from Castle Partnership

  Dear Patient It is so lovely to read your kind words about Millie, and our services - I will share these with all of our staff in our weekly newsletter. Thank you again Caitlin Business Manager

• Nurse was excellent and on time

  5

  Submitted by Anonymous 5th September 2024

  The nurse made it great. She listened, and explained what she needed to. She didn't try to force any medication or treatment, just advised nicely and politely. As a bonus the appointment was bang on time. Excellent

• Reply from Castle Partnership

  Dear Patient I am so pleased to read that you found your experience to be excellent! We have a wonderful Nursing Team who are also so dedicated and caring - I will share your kind words with them. Thank you Caitlin Business Manager

• Caring and polite

  5

  Submitted by Anonymous 8th August 2024

  First port of call, the receptionist, the lady that I just spoke to over the phone was happy polite and most helpful! Secondly the new doctor that I saw today had empathy and was good at her job. It’s the best doctors I’ve ever had the pleasure to be with. It’s a shame that more Doctor's and receptions aren’t like this. Great team effort!! Makes for a great experience for patients!!

• Reply from Castle Partnership

  Dear Patient Sorry for the delay in responding to your kind review. Thank you so very much for taking the time to let us know how your experiences have been with the Practice - I will share this with our team who all work so hard. I know that your kind words will be much appreciated by all of them. Caitlin Business Manager

• Health check

  5

  Submitted by Anonymous 22nd July 2024

  GP was very friendly, helpful, thorough and professional. Thank you. Greatly appreciated and valued.

• Reply from Castle Partnership

  Dear Patient Thank you for your kind words - I will share them with the team! Caitlin Business Manager