Castle Partnership

Feedback

• Shingles vacination

  5

  Submitted by Vanda Mary Steward 12th March 2024

  Very efficient injection service Way forward well explained

• Reply from Castle Partnership

  Dear Vanda I’m so pleased to read you were impressed with the service received. Thank you Caitlin Business Manager

• Asthma Review

  5

  Submitted by Genevieve Gallichan 8th March 2024

  My asthma review was really seamless. I had to wait less than a minute, my nurse was very friendly and professional, and went through the process quickly but thoroughly. It wasn't cumbersome but I also didn't feel rushed, and she explained things clearly. Really top quality care.

• Reply from Castle Partnership

  Hi Genevieve It was really lovely to read your kind words - I’m going to share them with all of our team in our staff newsletter. Thank you for taking the time to let us know of your experience. Thanks Caitlin Business Manager

• Diabetic review

  5

  Submitted by Robin Worlidge 7th March 2024

  Good service, seen on time

• Reply from Castle Partnership

  Dear Robin I’m so pleased to read you were pleased with the care you received. Thank you Caitlin Business Manager

• COPD review

  5

  Submitted by Lynn Rust 7th March 2024

  Best COPD review i have had Beth reassured me with my breathing problems, was given a full medical also changed one of my inhalers Beth also got a Doctor to see me there and then,she is a credit to the surgery

• Reply from Castle Partnership

  Dear Lynn Thank you so much for your kind words! I have shared this directly with Beth but also with the whole team. Thanks again Caitlin Business Manager

• Nurse Review

  5

  Submitted by Stephen Harvey 7th March 2024

  A very pleasant visit with positive experience. Everything went smoothly and very satisfied.

• Reply from Castle Partnership

  Dear Stephen Thanks so much for taking the time to leave your review! I’m pleased you were satisfied with the service received. Caitlin Business Manager

• Had a nice chat regarding a review and blood

  4

  Submitted by Ronnie Meeks 7th March 2024

  with Beth the nurse had a nice chat regarding blood sugar being slightly high and trying to improve with diet to bring the level down she was helpful and positive and laid any concerns on my behalf so all good.

• Reply from Castle Partnership

  Dear Ronnie Thank you very much for taking the time to leave your kind review - I will pass on your positive feedback to Beth. I would love to hear how we could improve your rating from 4 to 5 stars in the future as we are always striving to continue making improvements to our services. Please do not hesitate to get in touch if you have any feedback. Thanks Caitlin Business Manager

• COPD clinic

  5

  Submitted by Richard Palmer 6th March 2024

  My experience was very good. Felt listened to and agreed changes in medication

• Reply from Castle Partnership

  Dear Richard Thank you for taking the time to leave us your kind review. I am most pleased to read that you felt listened to. Caitlin Business Manager

• Amazing kindness and compassion

  5

  Submitted by Anonymous 1st March 2024

  The experience I had with my housebound mother yesterday was exceptional. Danielle at mileend surgery on the phone went above and beyond for my mother and us as a family she made us feel so at ease and so well looked after so professional from start to finish. She was absolutely wonderful thank you so much for providing such a wonderful service, we have spoken to Danielle a few times and every time she never makes us feel rushed and makes us feel as though she knows us, takes the time with us. The care and compassion she shows is outstanding. Thank you to all the staff for all your hard work I can’t fault any of you.

• Reply from Castle Partnership

  Dear Patient Thank you so very much for taking the time to leave your review. It’s not often our wonderful Patient Service Coordinators get recognition and I know it will be so hugely appreciated. I’ve shared this directly with Danielle and we have also shared it with our whole Team in our weekly newsletter! Thank you Caitlin Business Manager

• New patient

  5

  Submitted by Anonymous 29th February 2024

  First time at this surgery and I saw the pharmacist. The appointment was speedily arranged for a Saturday , which was brilliant. She was very informative , helpful and friendly. Many thanks

• Reply from Castle Partnership

  Dear Patient I’m so pleased to read that you had a good experience with our Pharmacist - Alice. I will feedback to her! Thanks Caitlin Business Manager

• Have had problems getting appointments

  4

  Submitted by Mark Gillings 27th February 2024

  Have had problems booking appointments in the past also with rude office star not being very helpful It has improved a lot , in all dealings I have had in the last couple of months.

• Reply from Castle Partnership

  Dear Mark I’m so pleased to read that you’ve seen an improvement in the service. We have some wonderful new patient services coordinators who have joined the team, and we have also increased our clinical team. I hope you’ll find this level of service will continue but please do not hesitate to contact us if you have any issues in the future so that we can rectify this for you. Thanks Caitlin Business Manager