Feedback Centre

Address: Mile End Road Surgery, 29 Mile End Road, Norwich, NR4 7QX
Telephone: 01603442200
Website: www.castle-partnership.co.uk

Mile End, Tuckswood, and Gurney Surgeries

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Feedback

489 responses from the local community

Excellent

5

Submitted by Marny Pilch 5th June 2024
Excellent service from GP as well as reception.
Reply from Castle Partnership
Dear Marny Thank you for taking the time to leave your kind review - I am really pleased to read that you are happy with our services. Caitlin Business Manager
Very efficient and caring.

5

Submitted by JoanDix 13th May 2024
Well organized and quick.
Reply from Castle Partnership
Dear Joan Thank you for your kind words. Caitlin Business Manager
Friendly and efficient

5

Submitted by Mike Spire 13th May 2024
Covid day was well organised
Reply from Castle Partnership
Dear Mike Thank you - I will share this with our vaccination lead who organises our clinics - it’ll be much appreciated. Thanks Caitlin Business Manager
Sesmless visit, vrry eill organised.

5

Submitted by Anonymous 13th May 2024
In and out very quick.
Reply from Castle Partnership
Dear Patient Thanks for taking the time to leave your kind feedback. It is appreciated. Caitlin Business Manager
The staff were extremely polite and helpful.

5

Submitted by McEvoy 13th May 2024
The staff dealt with injection as soon as I arrived. Can’t fault the service in any way.
Reply from Castle Partnership
Dear patient Thanks for your kind review - I have shared it with the whole team. Thanks Caitlin Business Manager
Welcoming, oganized and quick

5

Submitted by Anonymous 13th May 2024
Very well organised
Reply from Castle Partnership
Dear Patient Thanks for taking the time to leave your kind review. Thanks Caitlin Business Manager
FFriendly and quick

4

Submitted by Anonymous 30th April 2024
It was good but prefer Gurney Court. Nothing wrong with the service we had
Reply from Castle Partnership
Dear Patient I’m pleased to read you were happy with the service received. We do always have vaccine clinics at each of our practice sites - be sure next time to let us know you’d prefer Gurney Surgery and we can book you an appointment there. Thank you Caitlin Clarke Business manager
Prompt and professional

5

Submitted by Rob Wyn Jones 30th April 2024
Efficient and professional
Reply from Castle Partnership
Dear Rob Thanks so much for taking the time to leave your kind review! Caitlin Clarke Business Manager
Friendly and efficient

5

Submitted by Anonymous 30th April 2024
There was no waiting time beyond my appointment time
Reply from Castle Partnership
Dear Patient I am really pleased to read your positive experience. Thank you Caitlin Clarke Business Manager
Excellent

5

Submitted by Ronald Nichols 30th April 2024
Excellent
Reply from Castle Partnership
Excellent - exactly the level of standard that we are striving for! Thank you Caitlin Clarke Business Manager

Castle Partnership

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Excellent

Reply from Castle Partnership

Very efficient and caring.

Reply from Castle Partnership

Friendly and efficient

Reply from Castle Partnership

Sesmless visit, vrry eill organised.

Reply from Castle Partnership

The staff were extremely polite and helpful.

Reply from Castle Partnership

Welcoming, oganized and quick

Reply from Castle Partnership

FFriendly and quick

Reply from Castle Partnership

Prompt and professional

Reply from Castle Partnership

Friendly and efficient

Reply from Castle Partnership

Excellent

Reply from Castle Partnership