Castle Partnership

Feedback

• Dressing for leg ulcer

  5

  Submitted by Anonymous 20th March 2024

  Very professional service and advice and dressing leg ulcer

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to write a review of our services. I’m pleased to read that you found them to be positive! Caitlin Business Manager

• Blood sugar review

  4

  Submitted by Anonymous 20th March 2024

  Had a blood sugar review & urine sample a while back. Had a call about the results.

• Reply from Castle Partnership

  Dear Patient Thanks for your review, please do get in touch to let us know what we can do to increase our services from 4* to 5* - we are always actively seeking ways to make improvements. Caitlin Business Manager

• Shingles inoculation

  5

  Submitted by Anonymous 20th March 2024

  Very efficient

• Reply from Castle Partnership

  Dear Patient I’m glad to see you have taken up the offer of your shingles vaccine and that you found the service to be so efficient. Thank you Caitlin Business Manager

• Asthma review

  5

  Submitted by Amanda Strutt 20th March 2024

  My asthma review with Beth; was lovely she is such a lovely nurse and not judgemental whatsoever

• Reply from Castle Partnership

  Dear Amanda What lovely words, thank you - I will be passing them on to Nurse Beth and sharing them with the whole practice team. Thanks Caitlin Business Manager

• Great Doctor

  5

  Submitted by Anonymous 12th March 2024

  She was warm and very thorough

• Reply from Castle Partnership

  Dear Patient I’m pleased to read that you found the doctor you saw to be warm and thorough - this is great. Thanks for taking the time to let us know. Caitlin Business Manager

• Shingles innoculation

  5

  Submitted by Anonymous 12th March 2024

  Seen at appointed time by very pleasant nurse. Innoculation painless and visit took less than ten minutes.

• Reply from Castle Partnership

  Dear Patient This is great news - I’m so pleased you have had a good experience at the Practice. Thank you for taking the time to let us know. Caitlin Business Manager

• Excellent

  5

  Submitted by Gary Spooner 12th March 2024

  On time and reassuring

• Reply from Castle Partnership

  Dear Gary Thanks for taking the time to leave your kind words of review! Caitlin Business Manager

• Saturday clinic is helpful

  4

  Submitted by Suzanne 12th March 2024

  Really useful not to have to take my daughter out of school for an appointment.

• Reply from Castle Partnership

  Dear Suzanne I’m so pleased to read you’ve found our Saturday clinics to be helpful - I agree that it is a great service for our patients who struggle to attend Monday - Friday. Whilst we would all take time off to be seen if we were acutely poorly, for our routine health needs it is useful to be able to plan this around work/school/caring for others. Thank you for taking the time to share your review. Caitlin Business Manager

• Excellent

  5

  Submitted by Anonymous 12th March 2024

  Bery professional and friendly and informative and efficient both reception and vaccination . Thank you v much

• Reply from Castle Partnership

  Dear Patient Thank you very much for taking the time to leave your kind review. Caitlin Business Manager

• Painless blood test

  5

  Submitted by Anonymous 12th March 2024

  I had an appointment for bloods with the new lady at Tuckswood Surgery last week. She was very polite and calming during the appointment and the blood test itself was painless. Usually i can be problematic with blood tests but she got it first time! I think her name was Lara (it might not have been sorry!) but would happily see her again!

• Reply from Castle Partnership

  Dear Patient Thanks so much for your kind words. I think you probably saw Lauren, who is new to the Team and a great asset to Castle Partnership - I will share your kind words. Thanks Caitlin Business Manager