Castle Partnership

Feedback

• Phone conversation

  5

  Submitted by Anonymous 26th February 2024

  This phone call was to review my medication And the best phone appointment i have had it was informative helpful and able to answer question and give advice It difficult to get such a thoughtful phone call these days she spent 30 min on prescription às well as how I was in general I did not in any way felt I was wasting her time

• Reply from Castle Partnership

  Dear Patient I’m so pleased to read that you found your telephone appointment helpful. I will feedback to our wonderful pharmacist Alice with regards to how impressed you were with her care. Thank you Caitlin Business Manager

• Womens Health appt

  5

  Submitted by Anonymous 26th February 2024

  I was treated really well by a lovely friendly welcoming practitioner who actively listened to me and made me feel respected and valued. Also it was so appreciated to have a Saturday appt which meant I didn't have the stress of having to take time off work. A really good experience all round.

• Reply from Castle Partnership

  Dear Patient It’s great to read that you are pleased with the Saturday service! We are open every Saturday now, 9-5 at one of our branch sites. Thanks so much for taking the time to leave your kind review. Caitlin Business Manager

• Very helpful

  5

  Submitted by Anonymous 26th February 2024

  Nurse reassuring

• Reply from Castle Partnership

  Dear Patient I’m pleased to read that you had a good experience. Thanks Caitlin Business Manager

• Brilliant

  5

  Submitted by Kumar Patel 26th February 2024

  The physio was fantastic

• Reply from Castle Partnership

  Dear Kumar That’s great news! I will share with our Physio Team! Thank you Caitlin Business Manager

• Smear test

  5

  Submitted by Eleanor howard 21st February 2024

  Really great this was able to be carried out on a Saturday! Polly was really lovely

• Reply from Castle Partnership

  Dear Eleanor Thank you so much for leaving your kind review! It’s great to hear that patients are appreciative of our Saturday clinics, we have started these in order to help all patients access services outside of standard hours where they may be working or caring for someone. I agree that Polly, our Practice Nurse, is really lovely - I know she will appreciate you taking the time to mention her, I’ll pass this on. Thank you Caitlin Business Manager

• Polite and friendly

  5

  Submitted by Anonymous 20th February 2024

  Very efficient

• Reply from Castle Partnership

  Dear Patient That’s great to hear! Thank you for taking the time to leave us feedback. Caitlin Business Manager

• Tingling feet at night

  4

  Submitted by Steve Dawson 20th February 2024

  Experience tingle,cold feet when lying down blood tests arranged

• Reply from Castle Partnership

  Dear Steve I do hope we are able to get to the bottom of your problem for you. I’m glad to read that you’ve had diagnostic tests arranged - I hope that you are pleased with the service received. Thanks Caitlin Business Manager

• Efficient and prompt

  4

  Submitted by Helen Arundell 20th February 2024

  I was seen and treated promptly.

• Reply from Castle Partnership

  Dear Helen Thank you for your kind words, if you have time please do drop a line to me via the website to let me know how we could improve your experience from 4 to 5 stars on future visits! I’m keen to continue improving our service for our patients wherever possible. Thanks Caitlin Business Manager

• Best Physio ever!

  5

  Submitted by S.Pritchard 20th February 2024

  I have never experienced such wonderful results in such a short period of time. Health practitioner Ahmed certainly knows his area of expertise.You can see that he enjoys his work,he certainly cares about people!!Fantastic man.I just can't praise him enough,a very kind ,caring gentleman.Thank you Ahmed for helping me.

• Reply from Castle Partnership

  Dear S Pritchard Thank you so very much for your extremely kind review. I have sent this to Ahmed and I know he will be extremely pleased. I’m so glad you were happy with the service received. Thanks Caitlin Business Manager

• Very friendly- kindly and informative- both D

  5

  Submitted by Chris mcgivern 19th February 2024

  As above

• Reply from Castle Partnership

  Dear Chris Thank you for your kind review. Caitlin Business Manager