Castle Partnership

Feedback

• Had a nice chat regarding a review and blood

  4

  Submitted by Ronnie Meeks 7th March 2024

  with Beth the nurse had a nice chat regarding blood sugar being slightly high and trying to improve with diet to bring the level down she was helpful and positive and laid any concerns on my behalf so all good.

• Reply from Castle Partnership

  Dear Ronnie Thank you very much for taking the time to leave your kind review - I will pass on your positive feedback to Beth. I would love to hear how we could improve your rating from 4 to 5 stars in the future as we are always striving to continue making improvements to our services. Please do not hesitate to get in touch if you have any feedback. Thanks Caitlin Business Manager

• COPD clinic

  5

  Submitted by Richard Palmer 6th March 2024

  My experience was very good. Felt listened to and agreed changes in medication

• Reply from Castle Partnership

  Dear Richard Thank you for taking the time to leave us your kind review. I am most pleased to read that you felt listened to. Caitlin Business Manager

• Amazing kindness and compassion

  5

  Submitted by Anonymous 1st March 2024

  The experience I had with my housebound mother yesterday was exceptional. Danielle at mileend surgery on the phone went above and beyond for my mother and us as a family she made us feel so at ease and so well looked after so professional from start to finish. She was absolutely wonderful thank you so much for providing such a wonderful service, we have spoken to Danielle a few times and every time she never makes us feel rushed and makes us feel as though she knows us, takes the time with us. The care and compassion she shows is outstanding. Thank you to all the staff for all your hard work I can’t fault any of you.

• Reply from Castle Partnership

  Dear Patient Thank you so very much for taking the time to leave your review. It’s not often our wonderful Patient Service Coordinators get recognition and I know it will be so hugely appreciated. I’ve shared this directly with Danielle and we have also shared it with our whole Team in our weekly newsletter! Thank you Caitlin Business Manager

• New patient

  5

  Submitted by Anonymous 29th February 2024

  First time at this surgery and I saw the pharmacist. The appointment was speedily arranged for a Saturday , which was brilliant. She was very informative , helpful and friendly. Many thanks

• Reply from Castle Partnership

  Dear Patient I’m so pleased to read that you had a good experience with our Pharmacist - Alice. I will feedback to her! Thanks Caitlin Business Manager

• Have had problems getting appointments

  4

  Submitted by Mark Gillings 27th February 2024

  Have had problems booking appointments in the past also with rude office star not being very helpful It has improved a lot , in all dealings I have had in the last couple of months.

• Reply from Castle Partnership

  Dear Mark I’m so pleased to read that you’ve seen an improvement in the service. We have some wonderful new patient services coordinators who have joined the team, and we have also increased our clinical team. I hope you’ll find this level of service will continue but please do not hesitate to contact us if you have any issues in the future so that we can rectify this for you. Thanks Caitlin Business Manager

• Phone conversation

  5

  Submitted by Anonymous 26th February 2024

  This phone call was to review my medication And the best phone appointment i have had it was informative helpful and able to answer question and give advice It difficult to get such a thoughtful phone call these days she spent 30 min on prescription às well as how I was in general I did not in any way felt I was wasting her time

• Reply from Castle Partnership

  Dear Patient I’m so pleased to read that you found your telephone appointment helpful. I will feedback to our wonderful pharmacist Alice with regards to how impressed you were with her care. Thank you Caitlin Business Manager

• Womens Health appt

  5

  Submitted by Anonymous 26th February 2024

  I was treated really well by a lovely friendly welcoming practitioner who actively listened to me and made me feel respected and valued. Also it was so appreciated to have a Saturday appt which meant I didn't have the stress of having to take time off work. A really good experience all round.

• Reply from Castle Partnership

  Dear Patient It’s great to read that you are pleased with the Saturday service! We are open every Saturday now, 9-5 at one of our branch sites. Thanks so much for taking the time to leave your kind review. Caitlin Business Manager

• Very helpful

  5

  Submitted by Anonymous 26th February 2024

  Nurse reassuring

• Reply from Castle Partnership

  Dear Patient I’m pleased to read that you had a good experience. Thanks Caitlin Business Manager

• Brilliant

  5

  Submitted by Kumar Patel 26th February 2024

  The physio was fantastic

• Reply from Castle Partnership

  Dear Kumar That’s great news! I will share with our Physio Team! Thank you Caitlin Business Manager

• Smear test

  5

  Submitted by Eleanor howard 21st February 2024

  Really great this was able to be carried out on a Saturday! Polly was really lovely

• Reply from Castle Partnership

  Dear Eleanor Thank you so much for leaving your kind review! It’s great to hear that patients are appreciative of our Saturday clinics, we have started these in order to help all patients access services outside of standard hours where they may be working or caring for someone. I agree that Polly, our Practice Nurse, is really lovely - I know she will appreciate you taking the time to mention her, I’ll pass this on. Thank you Caitlin Business Manager