Castle Partnership

Feedback

• Dedicated professionals

  5

  Submitted by Anonymous 3rd February 2024

  Having explained to the receptionist my back problems on the phone I was called back within half an hour by a practice doctor I don’t normally see who had already read my case notes and showed nothing but interest, care and sympathy towards my problems. He discussed a possible way forward with my care. Within half an hour a face to face appointment was happening where I was listened to and thoroughly examined and the urgency for treatment was noted. Within a day I have received an appointment for an MRI scan for 2 days time and further tests have been asked for. Everyone in this practice works hard for their patients. The receptionists are always polite and efficient and the doctors are hard working, patient focused professionals. I’m lucky to have been a patient for over 50 years.

• Reply from Castle Partnership

  Dear Patient Thank you very much for taking the time to leave this kind and much appreciated feedback. I will share this with the entire team - who will be delighted with your experience of the Practice. Thank you again Caitlin Business Manager

• Physiotherapist appointments

  5

  Submitted by Anonymous 30th January 2024

  I saw the physio twice on successive Saturdays. It is excellent to be able to have this service at the surgery. The sessions were very good and his clear explanation of long-standing pain and treatment to undertake were very good as was his positive and optimistic attitude.

• Reply from Castle Partnership

  Dear patient Thank you for taking the time to leave us your kind review. I will pass this on to Ahmed - who is our Physiotherapist working on a Saturday. I’m so pleased to see that patients are appreciative of this new service at Castle Partnership. We are striving to improve access to appointments for all of our patients, understanding that it can often be difficult to find time Monday-Friday. Thank you Caitlin Business Manager

• Had good advice and felt comfortable.

  4

  Submitted by Anonymous 30th January 2024

  The Nurse practitioner was able to help with my queries and gevr provided good advice

• Reply from Castle Partnership

  Dear patient Thank you for your kind words! Do let us know what we can do to improve from 4-5 stars, as we are continuously looking for ways in which we can improve our services. Thank you Caitlin Business Manager

• Coil removal

  5

  Submitted by Vanessa gall 29th January 2024

  The doctor was lovely, very helpful and friendly, made me feel as ease and the process was pain free

• Reply from Castle Partnership

  Dear Vanessa I’m pleased to read you had a good experience - I will share this with the practitioner that you saw. Thank you! Caitlin Business Manager

• Menopause

  5

  Submitted by Anonymous 29th January 2024

  I have always had brilliant support from all staff at the practice.

• Reply from Castle Partnership

  Dear Patient This is wonderful to read - thank you for taking the time to let us know, I will share this with the team. Caitlin Business Manager

• Menopause appointment

  5

  Submitted by Belinda 29th January 2024

  I saw a wonderful kind doctor who was very sympathetic and kind and very helpful. I was extremely grateful for the support that she gave me.

• Reply from Castle Partnership

  Dear Belinda This is lovely to read. Thank you very much for sharing your experience. Caitlin Business Manager

• I was seeing the menopause nurse

  5

  Submitted by Rachel hunt 29th January 2024

  She was absolutely amazing she listened and was really helpful she new excactly how I was feeling and was very supportive

• Reply from Castle Partnership

  Dear Rachel Thanks for leaving your kind review! I have shared this with Angela, our Nurse Practitioner - I know it’ll be much appreciated. I’m pleased to see you were happy with the services received! Caitlin Business Manager

• Good information

  5

  Submitted by Anonymous 29th January 2024

  Explained in great detail the nature of the appointment

• Reply from Castle Partnership

  Dear patient Thank you for taking the time to leave your kind review. Thanks Caitlin Business Manager

• Three and half week wait for appointment

  1

  Submitted by Anonymous 12th January 2024

  Three and a half week wait for appointment for a problem that I already had for a month!

• Reply from Castle Partnership

  Dear Patient We aim to see our patients for non-urgent problems within 14 days, so I sincerely apologise that you have had to wait longer than that to access an appointment. We have seen a surge in the amount of patients requesting appointments in the last week or so - potentially due to the rise in winter illnesses in the community. I have today taken action to book additional clinics with our Bank Clinical Team with funding received from Norfolk & Waveney Integrated Care Board for Winter Access Funding; this has improved access immediately. If you have not already been seen for your issue I would urge you to get back in contact with us to try and expedite your appointment. Thank you Caitlin Business Manager

• A Saturday afternoon appointment

  5

  Submitted by Denise Clayton 10th January 2024

  After emailing surgery and unable to get an answer from telephone call , I was given an appointment

• Reply from Castle Partnership

  Dear Denise My apologies that accessing the Surgery by phone was not as easy as it should be - we are moving to a new and improved telephone system in April of this year, the phone system will have a call-back function so that you do not need to wait in a call queue if it is unexpectedly busy, we can call you back at a time suitable for you. Our website is open during our opening hours and you can contact us there for any requests. I am glad to see that you are able to access the Surgery when it is convenient for you - we have recently changed our service to be open across our three sites every Saturday as feedback from our patients suggested they would find this helpful. Thank you Caitlin Business Manager