Castle Partnership

Feedback

• Saturday GP appointment.

  4

  Submitted by T Tippler 8th February 2024

  Great to have a Saturday service available- thank you. The GP was friendly and professional and was honest about wanting to check with colleagues when unsure. They came back promptly with advice via text message within 48 hours. Very good.

• Reply from Castle Partnership

  Dear T Tippler It’s great to read that you appreciate the Saturday service, as this is something we recently started doing to improve access for our patients. Please do get in touch to let us know how we can improve your review from 4 to 5 stars - we are always actively seeking ways in which to improve patient experience. Thank you Caitlin Business Manager

• Very efficient

  5

  Submitted by Anonymous 8th February 2024

  I attended the surgery with my son as he needed a vaccination. It was a very prompt visit. We were in and out within 10 minutes and the nurse was lovely.

• Reply from Castle Partnership

  Dear Patient I’m pleased to read you had a good experience recently. Thank you for taking the time to leave a review. Thanks Caitlin Business Manager

• Great experience

  5

  Submitted by Anonymous 8th February 2024

  Great experience. Was easy enough to book the appointment and good experience on the day.

• Reply from Castle Partnership

  Dear patient I’m pleased to read you had a good experience with the practice. Thank you Caitlin Business Manager

• Dedicated professionals

  5

  Submitted by Anonymous 3rd February 2024

  Having explained to the receptionist my back problems on the phone I was called back within half an hour by a practice doctor I don’t normally see who had already read my case notes and showed nothing but interest, care and sympathy towards my problems. He discussed a possible way forward with my care. Within half an hour a face to face appointment was happening where I was listened to and thoroughly examined and the urgency for treatment was noted. Within a day I have received an appointment for an MRI scan for 2 days time and further tests have been asked for. Everyone in this practice works hard for their patients. The receptionists are always polite and efficient and the doctors are hard working, patient focused professionals. I’m lucky to have been a patient for over 50 years.

• Reply from Castle Partnership

  Dear Patient Thank you very much for taking the time to leave this kind and much appreciated feedback. I will share this with the entire team - who will be delighted with your experience of the Practice. Thank you again Caitlin Business Manager

• Physiotherapist appointments

  5

  Submitted by Anonymous 30th January 2024

  I saw the physio twice on successive Saturdays. It is excellent to be able to have this service at the surgery. The sessions were very good and his clear explanation of long-standing pain and treatment to undertake were very good as was his positive and optimistic attitude.

• Reply from Castle Partnership

  Dear patient Thank you for taking the time to leave us your kind review. I will pass this on to Ahmed - who is our Physiotherapist working on a Saturday. I’m so pleased to see that patients are appreciative of this new service at Castle Partnership. We are striving to improve access to appointments for all of our patients, understanding that it can often be difficult to find time Monday-Friday. Thank you Caitlin Business Manager

• Had good advice and felt comfortable.

  4

  Submitted by Anonymous 30th January 2024

  The Nurse practitioner was able to help with my queries and gevr provided good advice

• Reply from Castle Partnership

  Dear patient Thank you for your kind words! Do let us know what we can do to improve from 4-5 stars, as we are continuously looking for ways in which we can improve our services. Thank you Caitlin Business Manager

• Coil removal

  5

  Submitted by Vanessa gall 29th January 2024

  The doctor was lovely, very helpful and friendly, made me feel as ease and the process was pain free

• Reply from Castle Partnership

  Dear Vanessa I’m pleased to read you had a good experience - I will share this with the practitioner that you saw. Thank you! Caitlin Business Manager

• Menopause

  5

  Submitted by Anonymous 29th January 2024

  I have always had brilliant support from all staff at the practice.

• Reply from Castle Partnership

  Dear Patient This is wonderful to read - thank you for taking the time to let us know, I will share this with the team. Caitlin Business Manager

• Menopause appointment

  5

  Submitted by Belinda 29th January 2024

  I saw a wonderful kind doctor who was very sympathetic and kind and very helpful. I was extremely grateful for the support that she gave me.

• Reply from Castle Partnership

  Dear Belinda This is lovely to read. Thank you very much for sharing your experience. Caitlin Business Manager

• I was seeing the menopause nurse

  5

  Submitted by Rachel hunt 29th January 2024

  She was absolutely amazing she listened and was really helpful she new excactly how I was feeling and was very supportive

• Reply from Castle Partnership

  Dear Rachel Thanks for leaving your kind review! I have shared this with Angela, our Nurse Practitioner - I know it’ll be much appreciated. I’m pleased to see you were happy with the services received! Caitlin Business Manager