Castle Partnership

Feedback

• Polite and friendly

  5

  Submitted by Anonymous 20th February 2024

  Very efficient

• Reply from Castle Partnership

  Dear Patient That’s great to hear! Thank you for taking the time to leave us feedback. Caitlin Business Manager

• Tingling feet at night

  4

  Submitted by Steve Dawson 20th February 2024

  Experience tingle,cold feet when lying down blood tests arranged

• Reply from Castle Partnership

  Dear Steve I do hope we are able to get to the bottom of your problem for you. I’m glad to read that you’ve had diagnostic tests arranged - I hope that you are pleased with the service received. Thanks Caitlin Business Manager

• Efficient and prompt

  4

  Submitted by Helen Arundell 20th February 2024

  I was seen and treated promptly.

• Reply from Castle Partnership

  Dear Helen Thank you for your kind words, if you have time please do drop a line to me via the website to let me know how we could improve your experience from 4 to 5 stars on future visits! I’m keen to continue improving our service for our patients wherever possible. Thanks Caitlin Business Manager

• Best Physio ever!

  5

  Submitted by S.Pritchard 20th February 2024

  I have never experienced such wonderful results in such a short period of time. Health practitioner Ahmed certainly knows his area of expertise.You can see that he enjoys his work,he certainly cares about people!!Fantastic man.I just can't praise him enough,a very kind ,caring gentleman.Thank you Ahmed for helping me.

• Reply from Castle Partnership

  Dear S Pritchard Thank you so very much for your extremely kind review. I have sent this to Ahmed and I know he will be extremely pleased. I’m so glad you were happy with the service received. Thanks Caitlin Business Manager

• Very friendly- kindly and informative- both D

  5

  Submitted by Chris mcgivern 19th February 2024

  As above

• Reply from Castle Partnership

  Dear Chris Thank you for your kind review. Caitlin Business Manager

• I had a good experience

  5

  Submitted by Anonymous 16th February 2024

  I arrived a few minutes early but my appointment was on time nurse very through and easy to talk to

• Reply from Castle Partnership

  Dear Patient Thank you - I will pass that on to the Nurse whom was working at Gurney Surgery. Your kind words will be appreciated! Caitlin Business Manager

• Excellent service

  5

  Submitted by Anonymous 16th February 2024

  Knowledgeable, empathetic, informative and I came out with a clear care plan. Great service

• Reply from Castle Partnership

  Dear Patient Thank you so much for taking the time to leave your positive review. Thanks Caitlin Business Manager

• Great prompt service

  5

  Submitted by Gill 14th February 2024

  I was seen on time. The staff were all very polite

• Reply from Castle Partnership

  Dear Gill I’m glad you were impressed with the service and that the team members you spoke to were polite, that’s great! Thanks Caitlin Business Manager

• Phone Appointment

  4

  Submitted by Susan 14th February 2024

  The nurse was very knowledgeable, friendly and helpful. She was very clear about how to use the recommended medication and what side effects to look out for. The only issue was that the reminder specified a surgery location (not mine) when in fact the appointment was a phone call - a bit confusing. Otherwise have always been very happy with the help and assistance given by any of the doctors or nurses I have seen.

• Reply from Castle Partnership

  Dear Susan Thanks so much for leaving your kind review which I will share with the team. I have also raised your issue regarding the text message reminder with our Quality Improvement Lead and we will seek to rectify this as soon as possible - thank you for bringing it to our attention! Thanks again Caitlin Business Manager

• Shingles Vaccination

  5

  Submitted by Glenn Butcher 8th February 2024

  Nurse was calming and informative and attentive

• Reply from Castle Partnership

  Dear Glenn That’s great to hear - I will pass on your kind words to our Nursing and Vaccinations Team. Thanks Caitlin Business Manager