Castle Partnership

Feedback

• I had a good experience

  5

  Submitted by Anonymous 16th February 2024

  I arrived a few minutes early but my appointment was on time nurse very through and easy to talk to

• Reply from Castle Partnership

  Dear Patient Thank you - I will pass that on to the Nurse whom was working at Gurney Surgery. Your kind words will be appreciated! Caitlin Business Manager

• Excellent service

  5

  Submitted by Anonymous 16th February 2024

  Knowledgeable, empathetic, informative and I came out with a clear care plan. Great service

• Reply from Castle Partnership

  Dear Patient Thank you so much for taking the time to leave your positive review. Thanks Caitlin Business Manager

• Great prompt service

  5

  Submitted by Gill 14th February 2024

  I was seen on time. The staff were all very polite

• Reply from Castle Partnership

  Dear Gill I’m glad you were impressed with the service and that the team members you spoke to were polite, that’s great! Thanks Caitlin Business Manager

• Phone Appointment

  4

  Submitted by Susan 14th February 2024

  The nurse was very knowledgeable, friendly and helpful. She was very clear about how to use the recommended medication and what side effects to look out for. The only issue was that the reminder specified a surgery location (not mine) when in fact the appointment was a phone call - a bit confusing. Otherwise have always been very happy with the help and assistance given by any of the doctors or nurses I have seen.

• Reply from Castle Partnership

  Dear Susan Thanks so much for leaving your kind review which I will share with the team. I have also raised your issue regarding the text message reminder with our Quality Improvement Lead and we will seek to rectify this as soon as possible - thank you for bringing it to our attention! Thanks again Caitlin Business Manager

• Shingles Vaccination

  5

  Submitted by Glenn Butcher 8th February 2024

  Nurse was calming and informative and attentive

• Reply from Castle Partnership

  Dear Glenn That’s great to hear - I will pass on your kind words to our Nursing and Vaccinations Team. Thanks Caitlin Business Manager

• Saturday GP appointment.

  4

  Submitted by T Tippler 8th February 2024

  Great to have a Saturday service available- thank you. The GP was friendly and professional and was honest about wanting to check with colleagues when unsure. They came back promptly with advice via text message within 48 hours. Very good.

• Reply from Castle Partnership

  Dear T Tippler It’s great to read that you appreciate the Saturday service, as this is something we recently started doing to improve access for our patients. Please do get in touch to let us know how we can improve your review from 4 to 5 stars - we are always actively seeking ways in which to improve patient experience. Thank you Caitlin Business Manager

• Very efficient

  5

  Submitted by Anonymous 8th February 2024

  I attended the surgery with my son as he needed a vaccination. It was a very prompt visit. We were in and out within 10 minutes and the nurse was lovely.

• Reply from Castle Partnership

  Dear Patient I’m pleased to read you had a good experience recently. Thank you for taking the time to leave a review. Thanks Caitlin Business Manager

• Great experience

  5

  Submitted by Anonymous 8th February 2024

  Great experience. Was easy enough to book the appointment and good experience on the day.

• Reply from Castle Partnership

  Dear patient I’m pleased to read you had a good experience with the practice. Thank you Caitlin Business Manager

• Dedicated professionals

  5

  Submitted by Anonymous 3rd February 2024

  Having explained to the receptionist my back problems on the phone I was called back within half an hour by a practice doctor I don’t normally see who had already read my case notes and showed nothing but interest, care and sympathy towards my problems. He discussed a possible way forward with my care. Within half an hour a face to face appointment was happening where I was listened to and thoroughly examined and the urgency for treatment was noted. Within a day I have received an appointment for an MRI scan for 2 days time and further tests have been asked for. Everyone in this practice works hard for their patients. The receptionists are always polite and efficient and the doctors are hard working, patient focused professionals. I’m lucky to have been a patient for over 50 years.

• Reply from Castle Partnership

  Dear Patient Thank you very much for taking the time to leave this kind and much appreciated feedback. I will share this with the entire team - who will be delighted with your experience of the Practice. Thank you again Caitlin Business Manager

• Physiotherapist appointments

  5

  Submitted by Anonymous 30th January 2024

  I saw the physio twice on successive Saturdays. It is excellent to be able to have this service at the surgery. The sessions were very good and his clear explanation of long-standing pain and treatment to undertake were very good as was his positive and optimistic attitude.

• Reply from Castle Partnership

  Dear patient Thank you for taking the time to leave us your kind review. I will pass this on to Ahmed - who is our Physiotherapist working on a Saturday. I’m so pleased to see that patients are appreciative of this new service at Castle Partnership. We are striving to improve access to appointments for all of our patients, understanding that it can often be difficult to find time Monday-Friday. Thank you Caitlin Business Manager